Cash Collector needs 5-7 years of experience required in North America/Canada Collections
Cash Collector requires:
• ERP knowledge
• Oracle, ADMIN/CARMS, COMPASS, Account Ledger, IBS, NexGen
• Proficiency in GETPAID/Collection tools.
• Work experience in a shared service contact center is mandatory
• Driving to the other offices when necessary for collaboration and training.

Cash Collector duties:
• Responsible for receiving inbound calls to resolve customer queries & make outbound calls to perform collection attempts.
• Analyze accounts and achieve collection targets as per Dialer Strategy
• Responsible for overseeing collection activities of all the active customers of North America & Canada customers.
• Manage collections and provide early stage customer service to avoid any customer complaints.
Coordinate with the cash applications team for accurate application of funds and remittance advice.
• Work on disputes of assigned portfolio to drive resolution/closure.
• Work on unapplied cash of assigned portfolio.
• Manage portfolio review calls with internal/external stakeholders.