Customer Service Representative Lake Zurich, IL

Pay: $21.00/hr

Job Full Description
Customer Service Representative

Company Overview: Our client is a small business with a strong collaborative culture in the manufacturing industry, specializing in welding products and consumable welding supplies.

Position Title: Customer Service Representative

Position Description: We are looking for a motivated and customer-oriented individual to join our clients team as a Customer Service Representative. The ideal candidate will be responsible for answering phones, order entry, invoicing, communicating with customers, understanding their needs, and ensuring a smooth sales process.

Responsibilities:

Provide support for ongoing customers by answering questions, tracking order status or product shipments, and resolving problems.

Understand customer needs and identify opportunities.

Maintain an updated customer database with progress notes.

Have knowledge of the company's welding products and services to provide accurate information to clients.

Utilize excellent communication skills to meet all internal and external customer needs.

Process orders and quotes in a timely and accurate manner.

Key Requirements:

Excellent verbal and written communication skills.

Customer Service Experience (at least 1 year)
MS Office Proficiency (Excel, Outlook, Word, Teams, Etc)
Ability to work independently and collaboratively in a small company.

Details:

Pay: $21.00/hr+ based on experience.

Contract/Temp to Hire
Comprehensive benefits package including health insurance, 401(k) matching, paid time off once getting hired on/converted on

Professional development and advancement opportunities.

Collaborative and innovative work environment focused on teamwork and creativity.

Full-time, Mon-Fri, 8:30am-4pm

Location: Ability to commute to Lake Zurich, IL 60047.

Work Location: In person.

Ideal Candidate Qualities:

Comfortable with phone-heavy tasks and emailing.

Well-written, open-minded, and eager to learn.

Team-oriented and tech-savvy.

Experienced in customer service with phone handling, emailing, order entry and processing, invoicing, database updates, documentation, and data entry.

exp