Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Title: Factory IT Support Technician
Work Location: Bloomington, MN 55435
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
About the role you will:
- Be part of global wafer support team supporting factory IT operations at wafer manufacturing sites Springtown and Normandale
- Install and maintain IT Factory PCs according to the factory standards
- Be responsible for security patching of factory systems ensuring compliance against the security vulnerabilities
- Maintain compliance for all Info security initiatives including but not limited to endpoint inventory, anti-virus, windows patching
- Participate and contribute to the global projects towards enhancing and upgrading factory systems
- Adhere to desktop software license management procedures
- Be responsible for fault diagnosis & correction for the incidents reported
- Provide support to Wafer Floor Factory Software on the factory PCs and variety of solutions, services hosted in data centers
- Record and track tickets towards prompt closures with customer feedback
- Monitor alerts, service availability and performance dashboards responding promptly with actions and escalations to maintain service availability & required performance levels
- Follow troubleshooting guides (OCAPs) to resolve common application issues
- Interface with other global IT organizations wherever needed to ensure compliance with global factory IT standards and practices & IT policies
- Escalate or redirect tickets to other global IT support teams wherever applicable providing regular feedback and updates to the customers
- Implement and support any changes to the factory PCs, systems
- Provide IT support to planned maintenance activities at the sites
- Offer flexibility in covering shifts wherever needed
- Be able to develop small scale scripting/automation where needed
- Leverage GenAI in developing solutions
- Lay under floor cables in FABs to facilitate new tool deployments and movements when needed
About you:
- Great communicator
- Innovation in problem solving on technical issues
- Service oriented, ability to go beyond ensuring customer success
- Excellent time management skills
- Ability to engage with multiple customers simultaneously and professionally on complex technical issues
- Proactive and self-learning
- Required Skills:
- Your experience includes:
- PC setup, installation
- Proficiency working on Windows/Linux OS
- PC and Software/applications troubleshooting skills and support
- Proven ability to work in a self-directed environment
- Prior experience with the help desk/applications support
- Work in 12 hour rotating shifts (DAY / NIGHT shifts)
You might also have:
- Coding skills
- Project execution with IT skills involved
- IT Support experience in the Factory / Manufacturing setup
- Knowledge or exposure to Service/Request Management systems like ServiceNow/Freshworks, JIRA etc.
- Degree or course work or certifications in IT
Must have:
- PC setup, installation
- Proficiency working on Windows/Linux OS
- PC and Software/applications troubleshooting skills and support
- Proven ability to work in a self-directed environment
- Prior experience with the help desk/applications support
TekWissen Group is an equal opportunity employer supporting workforce diversity.
