Work Model 100 percent onsite
Chicago Loop, Grant Thornton Tower
Engagement 01/12/2026 07/10/2026
Summary: The goal of the Customer Experience Associate (CX Associate) is to ensure Grant Thornton employees receive a high level of support in a timely fashion in a fast-paced environment. Grant Thornton employees are fully billable and require near 100% laptop uptime. The CX Associate is the first on-site responder and starts our Customer's Experience journey. They will provide an enhanced level of hands on and remote support for a specific office or offices. Working in conjunction with our Customer Experience team to ensure 100% uptime and a positive customer experience. Core Responsibilities Walk-up and desk-side IT support
Windows 10, Office 365, SharePoint troubleshooting
Laptop hardware repair and software installs
Ticket ownership in ServiceNow or Remedy
Printers, copiers, conference rooms, video conferencing
Asset tracking and inventory
Major incident call participation
Internal meeting and event tech support
Routine maintenance of IT spaces and equipment
Clear escalation and user communication
Must-Haves Calm, customer-first, not a heads-down IT goblin
Nice to Have ServiceNow specifically
Large corporate or professional services environment
MSP background
iOS and Android support exposure
Hard No's Remote-only candidates
Pure help desk, call-center only backgrounds
Zero enterprise or office-based support
Recruiter Notes This is an internal enablement role, sell stability and visibility
Emphasize onsite presence and real human interaction
Loop location matters, commuting tolerance is real
Cultural fit is just as important as technical basics
GT expects polish, responsiveness, and ownership
Connvertex Technologies Inc
