Title: Hybrid Customer Care Representative

Pay Rate: $19.28/hr

Employment Type: Contract - 6 months

Schedule: Monday Friday 7am - 4pm - Onsite on Wednesdays

Location: Phoenix AZ

Job Code: 1467320

Tekberry is looking for a Hybrid Customer Care Representative to work with our client, a top-tier global automotive company. As a Tekberry W2 employee, you will have access to health benefits including dental and vision.

Job Summary:

This will be an outbound call center position. Employees with be calling and emailing clients to give them updates on their orders. Employees will work from a set list of orders that are priority and work to contact and update the client as to the status of their order. Employees will utilize internal systems to track and notate their work and who they have updated. (link removed)>

Responsibilities

• Interacts by phone, email, or fax with vendors nationwide to request valid insurance certificates
• Request renewal insurance certificates from vendors with expired certificates
• Provide vendors with information in response to inquiries and issues
• Maintain certificates in an electronic file to meet vendor insurance compliance requirement
• Enter data and prepare reports as needed
• Assist with overflow calls for the company
• Assist during peak times with Roadside follow up calls
• Handles specific special duties assigned per assigned accounts
• Assist other department staff members with information for the vendors
• Other duties and projects, as assigned.

Must have Qualifications:

• Minimum of one year experience working as a Vendor Relations clerk with performance at a commendable level. Working knowledge of commercial insurance, preferred.
• High School diploma or equivalent
• Accuracy - Ability to perform work accurately and thoroughly.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Collaborative - Ability to work with others to find solutions.
• Communication, Oral - Ability to communicate with economy and clarity, actively engaging the conversation in order to clearly understand others message and intent, and receives and processes feedback.
• Communication, Written - Ability to write concise, clear letters, reports, articles, or e-mails, including proofing and editing.
• Customer Oriented - Desire to serve both external and internal customers by focusing effort of meeting the clients needs, understanding their concerns, and seeking to build trust.
• Detail Oriented - Ability to be structured and methodical in working skills. Pays meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
• Interpersonal Ability to develop and maintain relationships with others.
• Leadership - Ability to motivate and guide others to ensure performance in accordance with clear expectations and goals.
• Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Time Management - Ability to prioritize and utilize the available time to organize and complete work within given deadlines.

Core Competencies:

• Drive for Results: Setting high standards of performance for self and others; assuming responsibility and sense of urgency for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Focus on Customers: Promoting and living customer service as a value. Ensuring that the (internal or external) customer s needs are a driving force behind priorities, decisions, processes, and activities.

We need hard-working, reliable employees. Tekberry offers a