Job Description:

             Candidate must be local to Wilmington, Delaware
             Minimum of 3+ years experience as a Major Incident Manager
             Experienced in reviewing proposed major incidents, assessing criticality and business impact
             Experience in facilitating high severity incident bridge calls
             Engage and escalate to needed individual/ resource teams
             Working knowledge of IT Service Management tools
             Document activities and discussion during major incidents.
             Communicate throughout any event to required levels of leadership
             Ability to facilitate a Daily Operations Call reviewing previous major incidents
             Recommend corrective actions based on Major Incident events
             Experience in Service Now or a comparable ticketing system
             Good communication skills to interact with both customer and end user over phone and through email
             Hands-on experience required managing and handling Outage meetings with executive leaders
             ITIL knowledge preferred, understanding on Change, Problem and Demand management is a must