Company OverviewGamut HR Solutions is a staffing firm based in Hyderabad dedicated to connecting candidates with the right job opportunities. With a close-knit team of 2-10 employees, we focus on providing personalized services to both job seekers and employers. Learn more about us on our website: Gamut HR Solutions(link removed)>

Job OverviewWe are seeking a dedicated and enthusiastic Captain (BHM/DHM) for a full-time, junior-level position located in Hyderabad. This role requires a minimum of 1 year and a maximum of 3 years of relevant experience. If you are passionate about the hospitality industry and possess strong service skills, consider applying for this role.

• Qualifications and SkillsProficient in menu knowledge to confidently advise guests and enhance their dining experience (Mandatory skill).
• Exceptional guest service skills to ensure total guest satisfaction and prompt problem resolution (Mandatory skill).
• Understanding and practice of food safety protocols to maintain health standards and ensure compliance with regulations (Mandatory skill).
• Ability to efficiently take orders, ensuring accuracy and clarity to enhance the dining experience and streamline kitchen operations.
• Skilled in table setting, ensuring all preparation meets the standards necessary to deliver a memorable dining encounter.
• Leadership abilities to guide team members, ensuring a cohesive and productive work environment.
• Strong communication skills to effectively interact with guests and team members while maintaining an approachable presence.
• Problem-solving skills to quickly address and resolve any issues that may arise during service, ensuring guest satisfaction.
• Adaptable and flexible approach to work in a fast-paced environment without compromising on quality or service standards.

• Roles and ResponsibilitiesManage and oversee daily operations of the dining area to ensure a seamless guest experience.
• Supervise and coordinate with kitchen staff and servers to enhance teamwork and efficient service delivery.
• Maintain high standards of hygiene and cleanliness in the dining and serving areas.
• Interact with guests to understand their preferences and provide personalized service to meet their expectations.
• Handle guest complaints and feedback, addressing issues promptly to ensure guest satisfaction.
• Conduct briefings with service staff to communicate any special instructions or menu changes.
• Train new staff members in service techniques, menu knowledge, and company protocols to maintain service excellence.
• Ensure compliance with all health and safety laws and regulations relevant to the hospitality industry.