Performance Management Specialist Contractor
Location: Remote role

Only on W2

Role description
We are seeking a ncontractor to join our Digital & Analytics team, focusing on performance management operations from both a systems and process perspective. This role will primarily support the PM Operations team within the performance management systems. The individual will need to have experience in operational support processes, the ability to pick up new technology processes quickly, and strong attention to detail. The ideal candidate will also have strong written and verbal communication and presentation skills.

Work you’ll do
Key responsibilities of the PM Operations Support Specialist include:
• Support the Digital & Analytics PM Manager in operational support activities (including: maintenance of issue trackers, preparation of materials for Monthly Tech SME calls, updating job aids/system documentation as needed, maintaining PM activities calendar, etc.)
• Triage reported system issues and help troubleshoot towards resolution
• Help manage quarterly releases of new features within PM applications
• Support testing, cutover, and system training efforts as needed
• Coordinate with Talent process owners and subject matter advisors to manage change requests
• Leverage shared project team site(s) and OneNote to ensure structure and access to communications, materials, and documents for all project team members
• Schedule follow up calls, take notes, and distribute action items from discussions
• Collaborate with Talent, Consulting, and Deloitte Technology teams to deliver effective technology solutions

Qualifications
Required
• Bachelor’s degree and 5-7 years of relevant experience working in Operational Support Processes within Talent systems (preferably performance management experience)
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Proficient Microsoft Office skills (e.g., PowerPoint, Excel, OneNote, Word, Teams)

Preferred
• Organized and able to track details on issues, able to troubleshoot issues
• Strong communication skills with different stakeholders (tech team, end-users of system, supervising manager)
• Strong problem-solving skills and a consultative approach, with the ability to collaborate with team members on best practices
• Proficient in working in dynamic, complex, client-focused, and team-focused environments with minimal oversight, possessing an agile mindset
• Enthusiastic about the opportunity to work in developing, ambiguous, and challenging situations