Rate: $22-24

Company: gearUPs mission is to outfit youth sports teams with customized gear on time for game time! We have simplified the hassle of outfitting youth sports teams with customized gear from the best brands. Our webstores are always open and product ships direct to athletes on time. GearUP has been one of the fastest growing companies in the Pacific Northwest since 2018, and we have so much opportunity ahead of us. Now is a great time to join our team!

Position Summary: The Program Account Project Coordinator partners with Gear Up sales representatives and the operations teams to support the needs of our most impactful customers. Key responsibilities of the role include identifying risks, coordinating activities for successful fulfillment, and communicating status updates. The role's primary purpose is to provide the support and exceptional internal and external communication necessary to deliver successful outcomes for large-scale, seasonal customer demand. This role is hands-on, and it will require regular interaction on various technology platforms.

Responsibilities:

Review customer project requirements from an operations execution lens

Work closely with the account representative to establish expectations for the successful completion of the project.

Communicate timelines and requirements to the operations team and coordinate strategies for successful fulfillment.

Process customer and corresponding supplier orders

Provide proactive communication with customers and internal stakeholders regarding status updates, stock levels, and milestones

Foster strong and lasting relationships with internal functional groups servicing the accounts. Your interpersonal skills are key to the success of these relationships and the overall success of the accounts.

Other projects, as assigned

Requirements

Required Skills & Qualifications:

Exceptional verbal and written communication skills and comfort using multiple communication methods, including phone, e-mail, live chat, face-to-face, etc.

Strong interpersonal and customer service skills

Strong analytical and problem-solving skills

Proficient with Microsoft Office 365 Suite of programs, must have, at a minimum, intermediate Excel skills and a working knowledge of ERP systems

Proficient with or the ability to quickly learn a broad array of networking and systems hardware and software

Strong time management and organizational skills

Superior decision-making skills, including the ability to quickly understand and analyze new and quickly changing information and situations

Ability to handle ambiguity and make decisions using available information.

Overtime is expected during peak season periods

Education and Experience:

An associate degree or 3 years relevant experience in lieu of a degree is required.

Minimum 3 years of experience in Customer Service, Retail, and/or Sales with a track record of planning and following through on projects

Demonstrated knowledge of Lean methodologies in production and fulfillment environments

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer

Viewing computer monitors for extended periods of time

Talking, listening, and typing for extended periods of time

Ability to kneel, squat, bend, and lift to 25 pounds

Benefits

Gear Up Sports provides the following employee benefits:

Paid Time Off (PTO) 2 weeks (80 hours) per year for full time, accrued at the rate of (link removed) hours per one hour worked.

Paid Holidays New Years Day, Memorial Day, 4thof July, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas

Healthcare Benefits Effective the first of the month following the date of hire:

o Health/Vision insurance through Regence BlueCross BlueShield

o Dental insurance through Regence

Life, Disability & Accident Insurance through MetLife effective 1stof the month following date of hire:

Group Term Life insurance company paid

Long Term Disability insurance company paid

Voluntary additional life insurance for self & dependents

Voluntary Accident Insurance

Flexible Spending Account Plan (FSA) allowing pre-tax savings for Health and Dependent Care Expenses

Health Savings Account Plan (HSA) - allowing pre-tax savings for Health expenses if participating in HDHP health insurance plan

Employee Assistance Plan (EAP) plan provided through Canopy

401(k) Plan participation after three months of employment with employer-matching contribution

Company stock options