Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession:Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas:Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence:Execute at a high level by demonstrating our Best in KLAS Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

Position Summary

The Manager, Office Administration plays a pivotal role in shaping the day-to-day employee and visitor experience at Orchestration Works(OW). This role leads and orchestrates office operations,executive support, and front-desk services in alignment withinOrchestration Works.

As a newly established role, this position is both hands-on and strategicsetting the standard for how the office functions while modeling inclusive, service-driven leadership. The Manager ensures that the Austin officeoperatesas a welcoming, efficient, and values-driven environment that supports collaboration, innovation, and trust across the organization.

This is an individual contributor role with broad influence, requiring sound judgment, executive presence, and the ability to lead through partnership rather than authority.

What Ensemble Leadership Looks Like in This Role

At Orchestration Works, Ensemble Leadership meansoperatingas a connected system;anticipatingneeds, elevating others, and ensuring every function works together seamlessly. In this role, that shows up as:

Acting as theconductorof office operations; coordinating people, processes, andpartnersso the organization performs at its best.

Leading through collaboration, influence, and accountability rather than formal authority.

Creating clarity, consistency, and calm in a fast-movinginnovativehealthcare ITenvironment.

Demonstrating ownership, follow-through, and respect in every interaction.

Walking the Difference

The Manager, Office Administration activelyWalks the Differenceby:

Designing office experiences that reflect Orchestration Works commitment to innovation and disruption while keeping people first, last and always.

Creating an inclusive, professional, and welcoming environment forassociates, clients, and partners.

Holdinghigh standardswhileremainingadaptable, thoughtful, and service-orientated

Key Responsibilities

Office & Facilities Management

Lead day-to-day office operations for the Austin locationin coordination with the Ensemble FacilitiesLeadership, ensuring a professional, efficient, and well-organized workplace.

Establish, document, and continuously improve office administration policies, procedures, and workflowsin coordination with Ensembles Facilities Leadership.

Oversee facilities management, including maintenance coordination, space planning, safety protocols, and workplace services.

Ensure compliance with corporate governance, workplace safety requirements, and healthcare-related operational standards.

Coordinate business continuity and emergency preparedness planning for the office.

Executive & Administrative Support

Provide high-levelexecutivesupport to onsite and visiting executives, including calendar coordination,meetinglogistics, travel support, and expense processing.

Orchestrateleadershipmeetings, offsites andevents held at the Austin office.

Prepare and manage meeting materials, presentations, and documentation with attention to accuracy and confidentiality.

Serve as a trusted liaison between executives and internal and external stakeholders.

Partner withfunctional areasto support seamless onboarding and offboarding forassociateslocatedwithin Orchestration Works.

Reception & Front Desk Experience

Oversee front-desk operations, setting the standard for professionalism, hospitality, and service.

Ensure consistent reception coverage and a polished first impression for all visitors.

Manage visitor protocols, badging, access coordination, and office security processesin coordination with Ensembles Facilities Leadership.

Oversee general office communications, mail distribution, and shared inboxes.

Continuously improve theassociateand guest experience through thoughtful service design.

Vendor, Budget & Resource Management

Manage vendor relationships related to facilities, security, cleaning services, office supplies, and workplace servicesin coordination with Ensembles Facilities Leadership

Monitor service-levelagreements, andin coordinationoversee renewals.

Track and manage the office administration budget with strong financial stewardship.

Identifycostefficiencieswhilemaintaininga high-quality workplace experience.

Cross-Functional Partnership

Collaborate closely with HR, IT, Finance, and Corporate Operations to align office operations with broader organizational goals.

Coordinate office technology and workplace tools in partnership with IT.

Identifyopportunities to improve administrative efficiency,associate engagement, and operational effectiveness.

Required Qualifications