Build, develop, and support conversational Integrated Voice Responses (IVRs) and perform unit/component testing aligned to business needs; Work with solution architect to provide effort estimates for new projects; Collaborate with Quality Assurance (QA) teams and business units to understand business issues and translate business needs into functional specifications; Construct application/service architecture; Develop web-based services on Pivotal Cloud Foundry (PCF) and locally based platforms; Deliver user interface design documentation and outline backend interfaces to support functionality/development; Identify and address issues, including cross-capability and release issues, that impact the integrity of the applications; Collaborate with design, business, and technology partners to drive technical planning, system integration, systems analysis, design, development, unit/component systems testing, and system maintenance; Create and maintain code, ensure defect-free programming consistent with enterprise standards, provide code maintenance and support during testing cycles and post-production deployment, and participate in peer code reviews; Resolve issues from alerts or customer complaints through root cause analysis/preventative measures; Integrate Jenkins pipelines to automate post-deployment verification; Execute triage, debugging, surveillance, performance, and scalability jobs in non-development environments; and Interface with and steer vendor partner consultants to ensure delivery of appropriate IT solutions. Hybrid work schedule.
Requires 5 years of experience in software development. At least four years of qualifying experience must include Integration Voice Response (IVR) and contact center development experience within a large-scale financial enterprise environment. Requires experience with: microservice design, development, and integration; Application Programming Interface (API) gateway integration; monitoring instrumentation using system/data monitoring tools; Java development including Voice Extensible Markup Language (VXML), client backend integration, and design patterns; Continuous Integration Continuous Development (CI/CD)-based iterative development; Jira; Confluence; Cyara; Spring/Spring Boot; JavaScript; Junit testing; Splunk; KORE Platform; TomCat; SQL Server; Pivotal Cloud Foundry (PCF); Jenkins; Eclipse; Maven; Jakarta Server Pages (JSP); REST API; and OpenShift.
Requires a Bachelors degree or foreign equivalent in Computer Science, Information Technology and Cybersecurity, Applied Computer Science, Computer Science and Engineering, or related.
Please copy and paste your resume in the email body (do not send attachments, we cannot open them) and email it to candidates at (link removed) with reference #0251512 in the subject line.

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