PSEG Services Corporation seeks FT Senior Manager of IT (Newark, NJ). The Senior Manager of IT embodies leadership and organizational influence, defining long-term technology strategies and leading major system enhancements for Digital Customer and Contact Center technology products following the overall enterprise architecture and cyber security standards. Oversee the adoption of cutting-edge technologies, maintaining and enhancing competitive advantage while improving consistent customer experience. Ensure alignment with corporate objectives. Responsible for substantial budgets across multiple departments, focusing on strategic financial planning and long-term investments in technology to drive business growth and sustainability. Responsible for driving the completion of all Digital Customer related programs. Lead the resolution of any technical defects identified in the Digital Customer space. Create the product roadmap for all Digital Customer related applications and interfaces. Partner and work directly with representatives from related lines of business including Customer Care, Electric Distribution, Gas Distribution, Energy Settlement, Solar, Customer Technology, Collections, Outage Management and Revenue Integrity to define Digital Customer related solutions and manage the decision-making process to accomplish enterprise goals. Work with outside vendors of metering systems, manage relationships and help develop and integrate new products and solutions. Evaluate existing technology solutions to determine fit for the new requirements. Recommend technology alternatives. Troubleshoot and resolve promptly any critical batch process failures. Report Project and/or Production support status to all stakeholders. Document capabilities and any changes to new or existing components and associated test results.

Requires Bachelor’s degree in Computer Science or a related field and 8 years of experience in the job offered or related. Must have 6 years of work experience in Digital Customer technologies (Websites, Mobile App, Voice channels). Must have 8 years of extensive technical and Electric and Gas business functional experience in the development and support of IT systems such as SAP CRM, Salesforce, IVR, ACD and integration with other systems like CGI products and Outage Management System that is critical for Electric and Gas operations. Must have 6 years of working with system monitoring tools and commands such as Service-Now, Site24x7, Maestro, and natively build scripts withing the technology products like SiteCore and SAP to ensure quick and efficient resolution of issues. Must have 8 years of demonstrated experience translating business outcomes, business requirements and technical requirements into technical designs for new solutions or enhancements to existing technology solutions, while following architectural standards and organizational policies. Scheduled remote work allowed in conjunction with required in office days in Newark, NJ. Must have legal authority to work in U.S. EEOE. Salary offered: $261,248.00. Standard company benefits.

Email your resume to PSEG at PSEG-REQFP@pseg.com. Please ensure that you indicate Req #12345 in the email subject header.