Were seeking a customer-focused Live Chat Agent (Remote) to support customers and partners by answering questions in real time, troubleshooting issues, and guiding users to the right resources while maintaining accurate records and high service quality.

Key Responsibilities
Respond to inbound customer inquiries via live chat (and related channels if required).
Provide accurate information about CATL products, policies, and processes.
Troubleshoot basic issues and collect key details (order/PO, model, symptoms, device/app info).
Escalate complex cases to the appropriate team with clear context and documentation.
Maintain complete and accurate chat notes in the CRM/ticketing system.
Meet or exceed targets for response time, resolution quality, and customer satisfaction.
Follow internal compliance and confidentiality requirements.