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Business Systems Analyst / Trainer Senior
Location:
US-DC-Washington
Jobcode:
tpv04s
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Responsibilities:

Business analysis and process mapping

Develop comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize key processes and workflows.

Collaborate with Product Owners to gather requirements and translate them into user stories and acceptance criteria, ensuring clear communication and alignment between stakeholders.

Engage with Functional CRM consultants and CRM Developers to understand workflow intricacies and provide valuable insights for system enhancements.

Act as a liaison between business users and technical teams, bridging the gap to ensure the successful communication of requirements and product vision.

Training and organizational change management

During the process of creating business process flow diagrams, make note of major changes that will require training and organizational change management support

Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.

Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, AzureDevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.

Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.

General

Stay updated on industry trends, best practices, and emerging technologies related to business analysis and CRM systems, proactively recommending improvements and innovative solutions.

Skill
11-15 yrs. BA experience
Project management skills with the ability to prioritize tasks and meet deadlines
11-15 yrs. requirements gathering and documentation
11-15 yrs. MS Office/PowerPoint experience
Hands-on end-user training on Dynamics 365
Develop training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support
Proven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteria
Business Process and workflow/data flow design (i.e., process maps / flow charts) AND IMPLEMENTATION
Experience working with Knowledgebase portals such as Confluence, AzureDevOps, and SharePoint
Experience in Child Welfare Agency

BPM Bi INC

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Business Systems Analyst Senior
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