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Solution Architect Contact Center, Amazon (AWS) Connect
Location:
US-GA-Atlanta
Jobcode:
3595700
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Hi, Please find my direct client job requirement for your consideration. Title: Solution Architect Contact Center, Amazon (AWS) Connect Location: Atlanta, GA {Hybrid} Duration: 03 Months (with possibility of extension) We are currently seeking a highly skilled Amazon Connect Solution Architect with experience in designing and implementing AWS Cloud contact center solutions. We seek the best problem-solvers, idea-makers, and high-energy professionals for our fast-growing practice area. We need an individual with good instincts and a positive outlook that can overcome any obstacle. Responsibilities: Help in the design and implementation of AWS Cloud contact center solutions. Work with the DWM IT Team to design the end-to-end solution and provide technology guidance. Lead the Implementation of AWS Connect as a SaaS solution. Implement analytics and Interaction Recording Platform. Participate in migration efforts in the cloud contact center and assist the Subject Matter Expert in migrating and deploying the solutions. Provide cost savings through infrastructure and server consolidation Provide solution optimization and process improvement with unique template IVR and interaction routing Required Qualifications: At least five years of IT experience in customer service technologies, including Contact center cloud-based Products, solution design, and implementation. Hands-on experience in Experience in functional design for contact center solutions. Experience helping customers build business cases. Experience should include people and team management, enterprise architecture, and technical leadership. Proficient in conducting Cloud contact center solutions roadmap sessions with business leadership, vendor architecture, and sales support. Experience providing digital experience, business automation solutions, and contact center technologies. Successful track record managing software evaluations for cloud migrations for customer service channels Experience setting up pilots and POC for solution evaluations and further migration to production solutions. Experience providing technology architecture for contact center migration from on-premise to cloud and managed several projects from a design and technology perspective. Demonstrated understanding of creating learning documents, best practices on AWS cloud solutions, and working experience with AWS professional services. Able to provide cost savings, solution optimization, and process improvement for current organization and internal business partners. Capable suggest solutions like call back and managing for a successful implementation. Experienced in leading operational automation for contact center management and monitoring. Also skilled in leading major technology transformations in contact center and AI/ML technologies. Can analyze, lead, and execute. Leadership experience in achieving platform stability, resiliency, and high availability. Excellent analytical, communication (oral & written), and interpersonal skills Should be a self-motivated person who is a quick learner, team player, and challenge-seeker. Effective leadership and project execution skills, happy to mentor and share knowledge. Preferred Qualifications: State and Local government, Banking, Insurance, and Education/e-Learning domain experience is preferred. Experience using Agile methodologies. Six Sigma yellow belt or green belt training is an advantage. A cloud certification is also a plus. You Will Enjoy: An opportunity to be a part of a great culture, an awesome team, a challenging work environment, and some fun along the way!

Serenity Infotech

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