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A+ Certified Help Desk Support-Onsite
Location:
US-MS-Jackson
Jobcode:
tp4y23
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Title: A+ Certified Help Desk Support-Onsite
Location: Jackson, MS, USA
Length: Long term
Restriction: W2 or C2C

Description:

Very long term project initial PO for 1 year but expected to go for multiple years *** Webcam interview*** Need 3 verifiable references***Onsite***

Description:

PROJECT DETAILS

The Mississippi Department of Education has a current goal for every community to effectively use a World-Class Data System to improve student outcomes. This goal has an outcome to increase the availability of quality data to drive decisions that improve student outcomes. We are planning to satisfy this goal in part by modernizing our current student information system along with improving the quality of data in connected systems. This will include web based application development, and creation of dashboards and reports that will improve access, accuracy, and ease of use for all stakeholders.

Selected candidates role will focus on providing all levels of support to our customer base, both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in Desktop Laptop repair and troubleshooting, software installation, hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications. Must be good at organizing, prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills.

Education:

Bachelors Degree in Computer Science, Information Systems, or related field.
Certification:

A+ Certification

REQUIRED SKILLS:

Excellent understanding of coding methods and best practices 3 Years
Strong written, oral, and interpersonal communication skills 3 Years
Ability to work in a team oriented, collaborative environment 3 Years
Ability to work with minimal supervision 3 Years
Ability to prioritize and execute tasks in a high pressure environment 3 Years
Exceptional attention to detail with proven analytical and problem-solving abilities 3 Years
Highly self motivated and directed 3 Years
Experience working in a help desk environment 3 Years
Experienced with providing support for O365 Applications 3 Years
Experience providing remote assistance using various platforms 3 Years
Experience in desktop laptop repair, troubleshooting, and software installation 3 Years
Hardware Implementation and Deployment 3 Years
Active Directory Management 3 Years

Preferred Skills:

Microsoft O365 experience
Experience using Help Desk Software
MAC OS Experience
Training Experience

msysinc

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