At Epignosis, we build workplace learning software that enables more than 70,000 teams worldwide to offer training to their people. Our portfolio of tools can be used by organizations of any size and includes TalentLMS, a zero-overhead cloud LMS, eFront, an enterprise LMS, and TalentCards, a mobile app for training the deskless workforce.

Were on a mission to democratize training by developing simple, accessible, and affordable software while providing exceptional service at all stages of the customer journey. 11 million users across 126 countries log in to use our platforms and we support the training initiatives of 9000+ companies. Were helpers who are always learning and honest problem solvers, not product pushers, making us a trusted global leader in learning tech. At home, we are quickly becoming the largest SaaS company to come out of Greece.

As an Account Manager, you will be a member of our Customer Success team, and will be responsible for proactively managing our Premium & Enterprise customers while ensuring that they continuously get value out of their LMS. Also, you will be the go-to person to keep our customers engaged, whilst increasing our retention rates, and ultimately contributing to Epignosis growth.

So, if starting your career at a fast-growing software company excites you, we would really like to meet you!

Responsibilities

• Ensuring customer retention and revenue expansion to counter churn
• Advising customers on best practices and responding to usability questions during the lifetime of their subscription
• Making sure the customer is using the portal to its full potential. Proactively monitoring the customers usage of the portal and making recommendations to help the customer succeed
• Identifying upsell and cross-sell opportunities
• Identifying churn signs and activating a churn prevention process
• Conducting the year in review meeting and ensuring account renewal
• Managing issues related to billing and subscription
• Keeping track of payment status and contact customers in case of of payment delays or other issues
• Keeping customers informed on new releases, improvements, webinars etc
• Being the main point of contact and escalation, collecting feedback from customers regarding new feature and improvement suggestions
• Enabling the creation of success stories, case studies and reviews as well as collaborating with other teams for that purpose

Requirements

• Bachelor's degree or higher
• Excellent communication skills and a positive attitude
• Familiar with Salesforce or a similar CRM
• Ability to prioritize, multitask, and manage time productively
• A strong desire to start a career in a tech company
• Team spirit; you seriously care about what you do and appreciate collaborating with your colleagues
• Bonus points if:
  • you're fluent in Spanish too
  • have held customer-facing roles in the past

Benefits

Become part of Epignosis, a diverse group of smart, fun and GIF-loving professionals working in offices around the world, including the U.S., the U.K., Greece, and Cyprus! Join us and be a part of a workplace that values diversity and welcomes everyone. We're an equal opportunity employer and we don't discriminate based on race, gender, age, religion, or any other status protected by law. At Epignosis, we believe in the power of differences and we're committed to creating a supportive and inclusive environment for everyone.

Our employees enjoy benefits that make them more productive at work and contribute to their professional development, these include:

• Competitive compensation packages
• Generous training opportunities for professional and personal development
• A vibrant working environment full of creative individuals
• Balance - we go big AND we go home