Job Description: NOTE FROM HM: If a candidate has not worked in the past 4 months or more, they are not the ideal fit and should not be submitted for review. Again, any candidates who have not worked in the past 4 months or more are not qualified and will be rejected.

Address:
250 Pehle Avenue. 6th Floor
Saddle Brook, NJ 07663


Does this position have the potential to convert to direct? Potentially-Our goal is to convert candidates that are a good fit for the position within the first year. Evaluation and consideration can begin anytime after 180 days. This is not 100% guaranteed & is based on candidate performance.

What is a day in the life like for the person in this role? Providing local desktop support & managing technology needs of office/region
Are there other skills/certifications required that are not listed in the job description?
What are your non-negotiable requirements? At least 5 Years of technical support experience
What are 2 or 3 prescreen questions you would like to have the vendor ask the candidates and provide the answers to along with their resume submittals? Enterprise Level corporate experience?; Have you provided onsite desktop support?
Work Shift - What are the work days and hours? Office dependant but somewhere between 8a-6p
Work Location Is this position onsite or remote? Onsite
If remote, is it fully or partially remote? n/a
If partially remote, how many days per week will the person be expected to be onsite? n/a
If onsite, what is the onsite address or location code? NY981
What are the selling points of the location (if onsite) to attract candidates? Modern office technology; Dedicated IT Workroom; Professional atmosphere
What is the COVID protocol for the site? None
Will the contractor be issued a laptop? Yes
What Background investigation package is required for this assignment? CBRE SAFETY SPECIFIC PACKAGE - WITH DRUG & MVR
Is a drug screen required? ?
If yes, what panel? ?
Is there any client specific paperwork required? ?
What is the FMC Code? 10020 - 411446.100004.NONCL
What is the Project ID? 10FMC_411446_100004_NONCL
What is the account + activity code? ?
Additional information None





Suppliers MUST add the following sentence to ALL external job postings for the CBRE MSP.

An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols including COVID-19 proof of vaccination when required.


SUPPLIERS MUST NOT post the following information regarding current COVID protocol on EXTERNAL job postings. This information is for Supplier knowledge only.


Effective 2/14/2022 Access to CBRE office space is now open to unvaccinated contractors if they obtain a negative COVID-19 test administered within 7 days of accessing the office. The contractor will be required to either upload the documentation into Harbour or show documentation at the site based on CBRE's direction.

Effective 2/14/2022 Those who are "fully vaccinated" will no longer be required to wear a mask in the office. Individuals who are not "fully vaccinated" must continue to wear a mask when "in motion" and when not maintaining six-foot social distancing from others. Proof of vaccination will need to be uploaded into Harbour or shown at the site based on CBRE's direction.

Effective 2/14/2022 To be considered "fully vaccinated," employees need to obtain a booster shot within 30 days of becoming eligible. They will be considered "fully vaccinated" 7 days after receiving the booster. Proof of vaccination will need to be uploaded into Harbour or shown at the site based on CBRE's direction.

End Client sites will continue to follow end client protocol.




Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network. Provides level I & II end-user support for software and hardware issues.
Oversees the daily operations of the local area network. Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals. T
Troubleshoots Desktop Virus and malware issues
Maintains a daily backup of all network files.
Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
Provides recommendations of program changes to correct software problems. Assists in the purchasing of new computer equipment and peripherals for a specified location. Performs software and hardware inventory.
Basic Administration of Phone and Voicemail systems for site. Performs other duties as assigned.
No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks.
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.


Education and Experience:

Associate's degree (AA) or equivalent from two-year college or technical school and a minimum of THREE TO FIVE years of related experience and/or training.
A+ PC Technician; Both Network + and Dell Hardware certification is a plus
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
Ability to effectively present information to an internal department and/or large groups of employees.
Requires knowledge of financial terms and principles.
Ability to calculate intermediate figures such as percentages, discounts, and/or allocations.
Ability to comprehend, analyze, and interpret situations. Ability to solve problems involving several options.
Requires strong analytical and quantitative skills.
Exceptional Customer Skills required.