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Inspector b AMAEH
Location: US-CA-Stanford
Jobcode: S211792-11677-05172023-1475571
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Lead a group of customer service representatives who provide and maintain the highest level of service to the customer using judgment and discretion.

CORE DUTIES*:
Act independently to determine methods and procedures on new assignments.
Serve as a subject matter expert for the buildings under purview with other departments and represent the region as needed.
Process non-standard requests, initiate appropriate documentation and notify Building Manager and/or coordinate with outside agencies as needed.
Work closely with custodial team and Building Manager to identify deficiencies and make recommendations to remedy problems.
May represent client at public events, such as fairs, athletic events and registrations, greet and serve as a resource on unit and general inquiries.
Perform facility inspections on a routine basis.
Accountable for key control and assets provided.
Identify maintenance needs throughout assigned buildings (i.e. safety concerns, missing furniture, etc.)
Enter corrective work orders to rectify any maintenance issues that are found during building inspections.
Damage billing assessment and compilation.
Gather and manipulate data via Excel.
Survey custodial closets and lofting rooms when necessary.
Provide thorough photo documentation for damage billing process.
Assist with special facility related projects as deemed necessary by Building Manager.
Ability to interface appropriately with client colleagues and outside vendor groups.
* - Other duties may also be assigned

Qualifications

MINIMUM REQUIREMENTS:

Education & Experience:
Bachelor's Degree and four years of relevant experience or combination of education and relevant experience.

Knowledge, Skills and Abilities:
Demonstrates leadership traits including effective communication, supervisory skills, and the ability to manage workflow.
Demonstrates excellent problem solving and decision making skills to effectively solve and respond to complicated requests.
Excellent customer service experience and a proven ability to meet performance standards.
Ability to work in a dynamic environment with potential for shifting priorities.
Excellent attention to detail and accuracy.
Ability to use authority, knowledge and judgment to respond effectively to complicated requests.
Ability to multi task.
Ability to learn policies and procedures and correctly provide that information to customers and use information to make sound decisions.
Ability to work varying work schedule as necessary to support operational need
Strong computer skills and familiarity with various software programs such as Microsoft Office (Outlook, Word, Excel, and PowerPoint), Cumulus, Sallie, Kinetix and FileMakerPro.
Excellent customer service, both in written and oral communication.
Correct attire for job function, presentable at all times.

Certifications and Licenses:
None

PHYSICAL REQUIREMENTS*:
Frequently stand/walk, sit, perform desk based computer tasks, use a telephone, and grasp lightly/fine manipulation.
Writing by hand, sort/file paperwork.
Rarely kneel/crawl.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

WORKING CONDITIONS:
Occasional work on weekends dependent on operational need.
May work extended hours.