Managing the site Customer Complaint Investigation Program, including responsibility for deciding which complaints will be investigated, how they will be investigated, coordinating data-generating activities, evaluating data, and writing investigation summaries/conclusions. Maintaining effective communication with Technical Service groups (worldwide locations) regarding this site's product complaint investigations

Post Market Surveillance; responsibility for assisting with this program.

Identify events that may be subject to vigilance reporting requirements and communicate to Regulatory for evaluation.

Other duties as assigned.