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Click here or scroll down to respond to this candidateCandidate's Name
Street Address -2A Antrim Drive
Newport News, V A Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
Objective
I am seeking a position where I can utilize my skills and experience to improve operations,
increase profitability, and enhance growth. I am a sincere loyal and dedicated individual who has
a great deal of ambition. I love to learn and am always up to a challenge. I get along well with
others while also working efficiently on my own.
Specialized Skills
Vital signs, Phlebotomy, Injections, Patient Education, Medical Terminology, Urinalysis, Patient
Scheduling, Patient Positioning, Microsoft Word, Microsoft Excel, Digi-Chart, Athena-net,
NextGen Practice Management, NextGen Electronic Health Records (EHR), PCN, Cash
handling experience
Professional Experience
Tidewater Multispecialty Group-Urology
Benefits and Eligibility/Referral Coordinator and Test Scheduler July 2012-
Present
Duties include but not limited to verifying patient s insurance benefits and eligibility prior to the
Scheduled appointment date and time.
Requesting all medical records for the appointments.
Scheduling patients in the electronic health records system for special testing.
Maintaining all records and documents for the special testing.
Assisting the office manager with monthly reports, accounts receivable/payable,
collection reports, managing and organization the front office.
Creating and distributing protocols for best office practice. Cover front office personnel
when they are out of the office.
Responsible for referrals and communication with other offices and hospitals.
Responsible for authorizations for high dollar injections and procedures in the office.
Developing test scenarios for NextGen KBM upgrades
Tidewater Physicians Multispecialty Group- NextGen Support
System Support Specialist June 2010-July 2012
Duties included training both EPM/EHR; maintain record of daily data communication between
support staff and the sites.
Assessing implementation strategies and the impact of those strategies will have on
workflows and operations in NextGen
Work closely with the technical support on issues of install choices, master file, and
category list set up, synonyms and preference lists, etc.
Documenting current and new workflows in NextGen
Developing and documenting internal procedures that will be used in conjunction with
the business office applications
Working on multiple projects as a team member, occasionally as a technical leader.
Troubleshooting problems or questions from users
Provide frequent status reports to the Lead Project Manager
Development and preparation of test scenarios
Trained sites on Meaningful Use
Attested for physicians using the computerized CMS required guidelines
Created internal training material for the NextGen Support Team
Provided support to the System Support and Implementation Manager when needed
Trained providers one on one or in group settings via webinars or onsite
Traveled between locations daily to provide ongoing training/support as needed
Worked in all areas of NextGen (File Maintenance., Rosetta, EPM, ICS, Patient Portal,
etc.)
Retrieve template issues at a site level and effectively communicate the issue back to the
development team.
Tidewater Physicians Multispecialty Group-Patrick Henry Family Medicine
Medical Receptionist/Medical Assistant July 2008-June 2010
Duties included but not limited to appointment scheduler on multi-line system.
Checking patients in and out for appointments in a multidisciplinary environment.
Greeting and assisting patients and other customers.
Triaging patients for appointments as needed.
Collect copayments, co-insurance balances and collection balances
Education
Bachelor of Science in Information Technology
Current Strayer University Newport News, VA
NextGen Certified Professional Certification
2011 Tidewater Physician Multispecialty Group Newport News, VA
Medical Assistant Certification
2003 Medical Careers Institute Newport News, VA
Diploma
2002 Bethel High School Hampton, VA
Candidate's Name
721-2A Antrim Drive
Newport News, VA 23601
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
**References upon Request
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