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MANAGER IT / IS / TECHNOLOGY
Engineering / Applications / Client Services / Infrastructure / Cost Reduction /
Strategy Development / Global Implementation / Project Management /
Vendor Management / Technical Support / High Performance Cluster/ Cloud Computing
Technical and business savvy IT leader with proven success in managing highly effective IT
team, engaging technical staff to design, deploy and support global wide solutions. Hands on
technical experience in implementing innovative solutions and technology. Establish effective
standard procedures and process to support multiple global sites. Excellent presentation and
multi-lingual communication skills. Empower and motivate staff to successfully think outside the
box. Single Point Of Contact (liaison) between Sr. business leaders and IT organization.
EDUCATION:
Master of Science Computer Science, University of Detroit Mercy
Bachelor of Science (Magna Cum Laude), University of Detroit Mercy
PROFESSIONAL EXPERIENCE
IT Program Manager (General Motors) Dec 2012 - Present
Manage custom application development via Agile methodology and COTS packaging team
to support GM engineering CAE need. Establish process for effective CAE related
requests (tactical and strategic). Collaborate with business leaders and PMO to
document business requirements, project timing, IT portfolio budget, manage
development team and vendors to deploy IT solution globally.
HPC Specialist (Chrysler LLC) June 2012 - Dec 2012
Manage High Performance Cluster (HPC) encompassing 8000+ Linux cores to meet
engineering CAE/CFD analysis requirements. Develop standard procedures to
optimize utilization of resources, including license, cores and performance.
IT Manager Technical and Services (Visteon Corp.) 1998 - June
2012
Manage IT department to serve as first point of contact for customers with technical inquiry, and
other application requests. Complete responsibility for addressing technical needs, support and
solutions. Deliver strategic project solutions and subsequent support to global sites. Develop
efficient standard policies, procedures and licensing. Manage the support process and request
support from other areas as needed with overall responsibility for customer satisfaction
Configured and managed project to deliver 2 HPC (High Performance Computing) Linux
clusters (192 cores). Responsible for day-to-day administration and support of US and
Czech Republic clusters. Providing Software as a Service (SaaS) functions for complex
MCAE/CFD engineering analysis (Structural Abaqus, Nastran, Pamcrash and CFD
Fluent, Acusolve) needs in US, Europe and Asia Pacific.
Manage 2nd and 3rd level desktop and server application support group for local and global
sites. Define technical support strategy with short and long term plans and successfully
implement the strategy. Ensure best practices are followed and SLA met.
Lead high performance technical team to achieve maximum results by building,
motivating and developing a team. Proven successful record in technical support
leadership and staff management, while functioning in a demanding, action oriented
environment. Supervisory experience in customer service, technical support.
Ability to solve problems, analyze data, and interpret results. Ability to tackle problems
and take independent action, seek out new responsibilities, act on opportunities, and
generate new ideas. Work on complex assignment where decision and initiative are
required in resolving problems and making recommendations.
As part of the annual license maintenance effort, manage vendor relationships in regards
to configurations, pricing negotiation, RFP/RFQ, master license agreement, invoicing and
payments. Due to efficient usage tracking and license serving, achieve year over yea r
savings of 10% (approx. $1 Mil./year) in the past 4 years .
Facilitate the estimation and review of activities for the Preliminary and Design of SOW.
Overseeing and coordinating all activities of assigned projects. Collaborating and
coordinating with project sponsors to establish project milestones; resolve issues; define
risk assessment and mitigation; forecasting, monitoring and tracking the performance of
project team members. Reporting project status to project sponsors and members of
management.
IT Supervisor/Sr System Administrator (Ford Motor Co.) 1993 - 1998
Established forum to facilitate information exchange & communication, resulting in the
successful launch of multiple global engineering sites in Europe, South America and Asia. Led
effort to centralize license serving to achieve peak resource utilization and better price negotiation
with various vendors.
Developed standard infrastructure and procedure to package and deploy applications to
servers and desktops worldwide, resulting in significant improvement in meeting SLA
with minimal resources.
Managed group responsible for administering UNIX servers/workstations and PC
desktop environment, also supported 2nd level application support queue for all
engineering applications.
Developed fault tolerant central license serving strategy resulting in minimum license
down time (< 1%), maximizing license utilization and tracking, and better price
negotiation with vendors. Implemented central floating licensing serving for global
utilization.
Contributed to committee responsible for application packaging and deployment strategy
in Ford Motor Co.
Sr. System Administrator (General Dynamics Inc) 1989 - 1993
Supported 120 M1A2 designers as part of the on-site System Administrator. Responsible for
installation, evaluation, day-to-day support and training users on the UNIX platform.
Developed scripts to automate the conversion process from scanned raster image to CAD
data, saving significant designers work and time effort.
System Engineer (Alliance Automation Systems) 1987 - 1989
Developed programs to automatically convert PLC logic program directly to CAD data.
Create CAD data from Modicon and Allen Bradleys PLC program manually.
SKILLS
UNIX, Windows XP (Pro), LINUX (RHEL), Scripts, FTP, FLEXLM, TCP-IP, PBS-Pro, MS
Office, SharePoint, Remedy, PMP, Language - Mandarin, Indonesian/Malay, Agile
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