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|Orlando, FL Street Address ? PHONE NUMBER AVAILABLE ? EMAIL AVAILABLE ||Experienced Customer Service Rep ||A results-orientated customer service specialist with 10 years' experience. A ||reputation for building productive and positive relationships with diverse customers ||resulting in improved customer retention and loyalty. Proven ability to manage a high||volume workload in a calm and constructive manner with a solid record of success. ||Areas of expertise include but are not limited to: ||Meet/Exceed Customers Expectations ||Outstanding Customer Service ||Problem Solving || ||Public Speaking ||Follow Safety/Procedures ||Great Phone Etiquette || ||Meet and Exceed Company Goals ||Time Management ||Confidentiality || ||ACHIEVEMENTS ||Received numerous awards for providing outstanding customer service ||Provide a high level of customer service and client relations based on outstanding ||communication ||Focused on the speedy resolution of a problem to ensure the client's complaint is ||handled tactfully ||Established good working relationships with customers/co-workers and managers ||Exceeded in Customer satisfaction, meeting and surpassing client's expectations ||WORK HISTORY ||Security Officer - Admerial Security Orlando, FL ||03/2013-03/2015 ||Worked in the command center-operating all CCTV Cameras. ||Circulated among visitors, patrons, or employees to preserve order and protect ||property. ||Inspected and adjusted security systems to ensure operational use and to detect ||evidence of tampering. ||Wrote reports of daily activities and irregularities. ||Security Officer - Choice Security Orlando, FL ||09/2011-06/2013 ||Performed Security in an apartment Complex with over 200 units. ||Patrolled and wrote reports of daily activities and irregularities, such as property ||damage and theft. ||Security Officer - Orlando Health Orlando, FL ||12/2008-06/2010 ||Ensured safe environment for hospital staff personnel, equipment and patient at the ||facility. ||Wrote reports of daily activities and irregularities, such as property damage and ||theft. ||Security Officer - Fox Protective Service Orlando, FL ||08/2007-10/2010 ||Performed incoming and outgoing visitors of the facility. ||Wrote reports and completed physical surveillance of high rise office building for ||security compliance. ||Screened all applicants through screening system including background check as well. ||Theater Hostess - Walt Disney World Orlando, FL ||04/1976-05/2004 ||Delivered outstanding service, exceed expectations and build long-term loyalty. ||Greeted and hosted guest to shows and insured their comfort. ||Public speaking to more 1000-1200 guests daily per show. ||Performed instructions and summary monologues for each show. || ||EDUCATION ||Private Investigator Diploma - Penn Foster Career School ||Security D License - State of Florida ||High School Diploma - Oakridge High School | |
