Candidate Information Name Available: Register for Free Title Customer Service Rep Target Location US Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Customer Service Rep Montgomery, IL Service Rep Customer Rockford, IL Customer Service Rep Gary, IN Med Tech/CNA/Customer Service Rep/Hab Tech/Patient Transport/Sec Durham, NC Patient Access Customer Service Rep. Florence, SC Customer Service Rep Aurora, IL Customer Service Rep Lake Wales, FL

                           Candidate's Name .
                                            Street Address  BLOSERVILLE ROAD
                                        NEWVILLE, PENNSYLVANIA, Street Address
                                                   PHONE NUMBER AVAILABLE
                                              EMAIL AVAILABLE

WORK EXPERIENCE
PENNSYLVANIA HIGHER EDUCATION ASSISTANCE AGENT
Loans Counselor

       Helped borrowers to make the decision on which payment plan to sign-up for

       Updated demographics for all borrowers

       Authenticated borrowers, endorsers and cosigners per the Department of Education guidelines.

       De-escalated irate borrowers, so they did not have to go to a Supervisor

       Used outstanding Customer Service skills learned over a 15 year customer service career.

NOVITAS SOLUTIONS (USED TO BE HIGHMARK MEDICARE SERVICES) MECHANICSBURGPA
                                 Customer Service Representative/Acting Technical Assistant July 2008  July 2015
              Keep records of customer interactions or transactions, recording details of inquiries,
       complaints, or comments, as well as actions taken.
              Check to ensure that appropriate changes were made to resolve customers' problems.
              Refer unresolved customer grievances to designated departments for further
       investigation.
              Respond to and resolve patrons' complaints.
              Answer applicants' questions about benefits and claim procedures.
              Interview benefits recipients at specified intervals to certify their eligibility for
       continuing benefits.
DST HEALTH SOLUTIONSHARRISBURGPA
                                                Customer Service Representative/Senior RepJune 2003 - July 2008
              Evaluate analytical methods and procedures to determine how they might be
       improved.
              Identify quality problems and recommend solutions.
              Keep records of customer interactions or transactions, recording details of inquiries,
       complaints, or comments, as well as actions taken.
              Check to ensure that appropriate changes were made to resolve customers' problems.
              Refer unresolved customer grievances to designated departments for further
       investigation.


EDUCATION
GULF BREEZE HIGH SCHOOLGULF BREEZEFL
High School Diploma, May 1984
PARK COLLEGECORPUS CHRISTITX
Completed coursework towards Business, May 1990
ADDITIONAL SKILLS

             I have taken a Customer Skills workshop and also took a course of 7 Habits of Highly
      effective people.



     Expert on systems MS Word and MS Excel and Outlook

     Intermediate on the systems Power Point