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Click here or scroll down to respond to this candidateCandidate's Name
I have been in the customer service and sales for the majority of my career and look
forward to sharing my knowledge and skills with your customers.
Houston, TX 77084
EMAIL AVAILABLE - PHONE NUMBER AVAILABLE
I have been highly effective in the customer service and sales field and helped design and piloted the nesting
program Chase Bank uses for their new hires worldwide.
Authorized to work in the US for any employer
WORK EXPERIENCE
Regional Manager
PATSCO Windshield Repair - Houston, TX - February 2016 to Present
Responsibilities
I manage 8 of the 16 locations across Texas.I train on windshield repair, sales techniques, customer service
and time management.
Accomplishments
I have increased retention transparency actoss the organization.
Skills Used
Training, sales, customer service, negotiations.
Sales Manager
Alorica - Crosswinds - San Antonio, TX - February 2015 to December 2015
Responsibilities
I manage a team of 18 sales agents selling DirecTV and AT&T internet, phones as well as mobility.
Accomplishments
I was promoted to manager from sales agent within a month of being hired from my experience and work ethic.
Skills Used
Leadership, teamwork and organization
Retention Supervisor
The Go Solution - Houston, TX - April 2013 to December 2014
Responsibilities
My responsibilities are retention of telecommunications customers and problem resolution.
Accomplishments
I have the highest retention percentage in the company.
Skills Used
Communication, persuasiveness, industry knowledge and Disc scale
Sales Associate
Discover Leadership Training - Houston, TX - April 2012 to April 2013
Responsibilities
Sales and training businesses from the CEO to the janitors about leadership qualities.
Accomplishments
In my tenure we had trainings at least once per month with groups of 40 trying on leadership and self
confidence.
Skills Used
Training, leadership, management, people skills and sales
Customer Service Supervisor
JP Morgan Chase Bank - Houston, TX - April 2007 to April 2013
Coached teams of five new hires between 2008 and 2011 teaching customer service and sales techniques
Responsible for resolving complex banking situations
increased employee knowledge and performance by assisting with development through daily mentoring,
one-on-one discussions and motivational strategies.
Assisting clients with opening checking, savings and certificates of deposit accounts.
Excellent customer service skills utilized for customer satisfaction
Claims Customer Service
United Behavioral Health - March 2006 to April 2007
Assisting claims adjusters with processing mental health claims
Troubleshooting claims for providers and members
Operation of 14 systems simultaneously
Customer service and satisfaction
Training employees on time utilization
Customer Service Supervisor
Bank of America - March 2004 to March 2006
Assisting clients with opening checking, savings and certificates of deposit accounts
Suggest Mortgage and loan products to deepen customer relationships
Certified Small Business Champion
Use extensive written and verbal communication skills
Use of teller trade to assist in operations of the banking center
Side by side specialized training of employees
Ambassador of the bank through charitable activities in the community
Case Manager
State of Nevada Welfare - June 2002 to March 2004
Interview clients to determine eligibility for Medicaid, Food Stamps and TANF
Educate clients about minimum standards for maintaining benefits
Provide ongoing support and case management to 250 clients
Assist to help plan, develop, and implement associate development projects.
EDUCATION
University of Phoenix
2009 to 2010
Prairie View A&M University
1987 to 1991
ADDITIONAL INFORMATION
Excellent interpersonal communication and presentation through personal interaction.
10+ years interactive customer service experience in personal and business banking
Proven ability to work independently and as a member of a team of professionals
Ability to plan events and manage projects effectively
Advanced training techniques for employee focus and production
Skills
MS Word, Power Point, Excel
Tremendous sales and communication talent
Excellent organizational skills
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