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Click here or scroll down to respond to this candidate Candidate's Name
Desoto, TX PHONE NUMBER AVAILABLE EMAIL AVAILABLE
PROFESSIONAL PROFILE
Welltrained IT professional with oceangoing experience, A+ certification, college degree, 10+ years of
support experience, and exemplary service in the United States Coast Guard and Marine Corps. Provide
outstanding customer support and technical solutions through application of expertise and knowledge of
current computing technologies, network configurations, security practices, and troubleshooting techniques.
KEY SKILLS AND ABILITIES
System/Server Administration Wireless & Mobile Device Support Shipboard Communication Systems
Network Administration Customer Service Seamanship & Maritime
VOIP and PBX Administration Backup & Disaster Recovery Operations
Account & Security Administration
Remote Troubleshooting
Desktop Support Documentation & Recordkeeping
Ensure proper computer operations so users can accomplish tasks free of difficulty. Provide onsite or remote
assistance while also managing systems, servers, and network hardware. Analyze and troubleshoot issues to
accurately diagnose and implement updates or fixes. Adhere to company guidelines and industry best practices
for information security and disaster recovery. Expert seaman capable of safely performing duties aboard
oceangoing vessels. Able to:
Maintain shipboard communication systems and network infrastructure to improve bandwidth and
connectivity
Install and configure computers, servers and peripherals; manage and support networks, hardware, and
software
Install, configure, and troubleshoot Microsoft Windows and Mac OS devices/networks
Install, configure, and troubleshoot VOIP, PBX, and RF communication systems
Install and configure common software applications including Microsoft Office
Create user accounts, mailboxes and permissions to allow users to properly access network resources
Provide expertise to users and answer queries/requests for support or training on systems and software
Research, evaluate, test and recommend infrastructure, upgrades and software installations
Complete special projects while performing day to day system administration and security duties
TECHNICAL EXPERTISE
Hardware Servers, Desktops, Laptops, Peripherals, Input Devices, Components
Operating Systems Microsoft Windows (Windows Server and Vista through 10), Mac OS X, iOS
Networking TCP/IP, Ethernet, VPN, DHCP, Active Directory, Group Policy, DNS, File Sharing
Software Microsoft Office (Word, Excel, PowerPoint, Outlook)
WORK EXPERIENCE
Blessy Marine Services New Orleans, LA 2015Present
Deckhand
Offer exceptional safety oversight, technical skill, and hard work in maintaining and operating commercial
tugboat. Maintain and clean common areas, stock supplies needed for operations, and inspect/service various
shipboard systems to ensure safe operation. Facilitate tendering, procurement, docking, and undocking in
coordination with captain and other crew. Offer calm leadership during unusual circumstances or emergencies .
Respond to, diagnose, and troubleshoot routine service items and minor maintenance needs. Document and
report anomalies or items needing attention to captain and/or senior staff.
Apple Desoto, TX 20132015
Advisor iOS & CPU
Served as first point of contact for customers needing assistance with their Apple products including iPhones,
iPads, iPods, and Mac computers. Created Apple Store reservations and coordinated mailin repairs based on
customers preferences. Troubleshot devices, researched complex issues, setup iCloud accounts, and reset
Apple ID passwords as needed to restore full functionality.
Volt Technical Solutions Addison, TX 20082010
Apple Product Support Agent
Fielded calls from customers experiencing various technical issues with one or more Apple devices while
supervising a team of up to 10 call center agents to comply with company standards and improve individual
performance. Identified the need for and implemented more effective training strategies for new hires. Trained
new employees on operating and troubleshooting Mobile Me software application.
MILITARY EXPERIENCE
United States Coast Guard 20042007
RF Communication Specialist Petty Officer Second Class
Operated, monitored, and controlled telecommunications transmission, reception, and processing equipment to
ensure reliable and secure communications at sea. Transmitted, received, and processed all forms of
telecommunications across all transmission media prepared messages in correct format via military and
commercial circuits.
United States Marines 19992004
Information Systems Specialist Lance Corporal
Deployed tactical local and wide area networks, moved networkbased information systems, maintained and
repaired data communication links (including fiber optic links), and administered TCP/IP network. Operated,
installed, troubleshot, and repaired digital communication and computer network information systems.
EDUCATION & TRAINING
Bachelor of Applied Arts and Sciences University of North Texas Expected 2017
Associate of Science in General Studies Colorado Technical University 2011
Extensive professional development and military training in leadership, seamanship, maritime law, ocean
search & rescue, data communications, networking, data security, digital circuits, TCP/IP, operating systems,
communications systems, mobile device support, and troubleshooting.
EDUCATION & TRAINING
A+ Certification CompTIA
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