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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service
Miami, Florida
OBJECTIVE
Seeking an opportunity to work in any field with a responsible strong company that can
offer what my experience is worth for the benefit of both the company and myself.
WORK EXPERIENCE
Product Control Manager
September 2012 - present
The Miami Herald Media Company| Miami, Florida
Oversee product in 2 distribution centers. Responsibilities include oversight of 8
individuals who stack out product for distribution with newspapers. Inventory product
and report any shortages. Assist distribution center operations with securing product,
reports, service related issues and emergency route delivery.
Microsoft Office Excel, Data Entry, Customer Care,
Assistant Distribution Center Manager
August 2005 September 2012
The Miami Herald Media Company | Miami, Florida
Promoted to Assistant Distribution Center Manager of Distribution center with a
circulation of over 20,000 newspapers. Duties include direct responsibility over a district
with over 5000 subscribers of The Miami Herald. Also share in the oversight of 103
independent carriers and ensuring proper service and delivery. Other responsibilities
include delivery of routes, Data Entry, extensive office work with Excel, Word, and
Powerpoint.
Attend weekly meetings with supervisors as well as quarterly meetings which discuss
goals, service, and problem solving. Regularly contacting customers by phone to
resolve service issues, as well as physically service checking newspapers on routes.
Answering customer complaints and responding to Division Managers requests for
updates on service. Verification of associated products, management of route lists as
well as route consolidation projects for assigned Districts, as well as all districts for
Distribution Center. Supervise two District Managers and 4 ready reserves in their
duties.
District Manager
December 2004 - August 2005
The Miami Herald | Miami, Florida
The District Manager responsible for 31 routes in the Coconut Grove Area. Duties
included Customer Service for district with over 5000 subscribers of The Miami Herald.
Duties included overseeing 31 independent carriers and ensuring proper service and
delivery. Other duties included delivery of routes, Data Entry, extensive office work with
Excel and Word. Answering customer complaints directly by phone email or in person
and responding to Division Managers requests for updates on service. Other duties
included the verification of associated products, the management of route lists for
assigned Districts, working alongside three other District managers with their duties.
Independent Delivery Contractor
August 2000 - December 2004
Independent Contractor | Miami, Florida
Independent Contractor for delivery of Miami Herald newspapers. Other duties include
training of new Independent contractors and redelivery of service complaints to
customers.
Warehouse Manager
March 1996 - August 2000
CMS Enterprises | Hialeah, Florida
Automotive and Parts Mfg
The Warehouse Manager for a Automotive Parts wholesaler in charge of walk in counter
customer service and sales, shipping and receiving, inventory.
Warehouse Manager
January 1989 - February 1996
Elmar Products Corporation | Hialeah, Florida
Duties included Warehouse Manager in charge of walk-in customer service and sales,
shipping-receiving, inventory.
Warehouse Manager
March 1988 - January 1989
Ace Electric Parts (Miami) | Miami, Florida
Automotive and Parts Mfg
Duties included Warehouse Manager in charge of walk in counter sales and customer
service, shipping-receiving, inventory, day end procedures, data entry.
Store Manager
January 1986 - March 1988
People's Automotive Parts, Inc. | Miami, Florida
Automotive and Parts Mfg
Duties included all retail and wholesale counter sales, receiving, deliveries, customer
service, and inventory.
Export Sales
March 1984 - January 1986
Kelly Tractor | Miami, Florida
Sales person in export Department of Caterpillar Tractor parts division. Order Entry,
Customer Service for Sales of Tractor Parts to Foreign Countries.
Store manager
January 1978 - January 1984
People's Automotive Parts, Inc. | North Miami Beach, Florida
Originally parts delivery in 1978 worked way up to counter sales and then store
manager in charge of retail and wholesale counter sales, receiving, deliveries, customer
service, and inventory.
EDUCATION
American Intercontinental University | Weston, Florida
Associate Degree, Business administration, March 2011
High School
July 1976
Hialeah High School | HIALEAH
High School Diploma General Studies
SKILLS
Bilingual(Span-Eng) Expert
Computer Literate(Excel/Word/Email/Internet) Intermediate
LANGUAGES
English Fluent
Spanish Fluent
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