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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
Cell: PHONE NUMBER AVAILABLE - EMAIL AVAILABLE
Summary
Dedicated Operations Manager and effective leader who excels at using proven methods and cutting-edge technology to
successfully cut costs, streamline operations and increase productivity.
Highlights
Strategic planning Operations management
Negotiations expert Staff development
Procedure development Policy/program development
Analytical Staff training
Team building Supervision and training
Cost reduction and containment Certified Forklift Operator
Multi-site operations Production scheduling familiarity
Process improvement strategies Billing
Multi-unit operations management Analytical skills
Inventory control Time management
Staff retention Work flow planning
Contract management
Relationship building
Microsoft Office Suite expert
Troubleshooting and problem solving
Contract review and recommendations
Client relationships
Quantifiable revenue increases
Experience
Operations Manager
September 2015 to February 2016
LAZ Parking - Columbus, OH
Supports the General Manager with a complete oversight for financials and operations of assigned portfolio to ensure
24/7 professional parking management.
Responsible for developing client relationships.
Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the
highest level of service.
Assist the region with the business development, proposal, presentation, and transition for new locations.
Lead, direct, and develop team of employees to accomplish annual and periodic goals/initiatives.
Responsible for planning and executing plan for the opening of new locations within their assigned portfolio.
Organize and narrate management skills for facilities managers and assistant managers.
Daily, Weekly, Monthly, and Annual financial and operational reports as required.
Communicate with local police department and emergency management teams regarding operations.
Monitor, review, and analyze the market rate structures.
Implementation and completion of other projects, programs, and initiatives that may arise from assigned portfolio
operation.
Production Manager
September 2012 to September 2015
Pick-n-Pull - Columbus, OH
Manage all phases of store production operations and employees to ensure goals are met safely and efficiently.
Responsible for monitoring all yard production functions to conform to company policies.
Ensure that the store operates both safely and environmentally compliant, while effectively and efficiently working
within the guidelines of the administrative policies and procedures.
Logistics Manager
May 2010 to April 2012
The Ohio State University, Transportation & Parking Services - Columbus, OH
As a member of Transportation & Parking, the Logistics Manager focuses on the daily details related to the
staffing and operations of the Campus garages, cleanliness and customer care in the field; coordinates logistics
of daily activities for parking services; oversees staffing levels to ensure consistent and smooth service to the
customer; oversees the cleanliness and quality of services in the garages; coordinates efforts between
maintenance, field technology and garage construction activities to ensure minimal customer impact; establishes
measures to evaluate effectiveness; ; liaison for retail customer care; defines and pilots new customer services;
provides reserved parking space(s) approval and management; documents, evaluates and coordinates parking
exceptions, disability parking through evaluation and surveys; Identifies trends and tracks customer use patterns
in gated facilities; oversees weekend maintenance technical activities; identifies best practices in technical
standards and implementation; monitors cash boxes; oversees audit procedures; conducts shift briefings as
needed; implements controls to mitigate risk of fraud; analyzes gate raising information and identifies
opportunities to reduce raisings; maintains database of information for future planning purposes; supervises staff;
provides coaching and performance management to ensure individual goals are met; properly handles and
maintains classified/sensitive information according to federal and state laws and regulations and university
policies; attends meetings and trainings; may work evenings, weekends and special events; requires completion
of successful background check; in accordance with the Disaster Preparedness and University State of
Emergency Policy 6.17, this position has been designated as an essential position.
I managed 120 employees from assistant manager, special events coordinator, systems techs, field supervisors,
student supervisors, student booth attendants, full time booth attendants and special events assistants.
Assistant Manager
March 2008 to May 2010
The Ohio State University, Transportation & Parking Services - Columbus, OH
I handled the daily staffing needs as well as scheduling all the special events staffing from large events on
campus such as football to a small event that just needed equipment.
I fielded all customer calls and ensured that customers were answered within a 24 hour time frame.
I directly supervised 60 employees from full time booth attendants, student supervisors, student booth attendants
and special events assistants.
Parking Facilities Coordinator
June 2005 to March 2008
The Ohio State University, Transportation & Parking Services - Columbus, OH
My responsibility was to ensure all equipment was serviced and functioning for the parking facilities.
I was directly involved in the constant upgrades of new equipment and software programming for the parking
facilities.
Construction Coordinator
August 2004 to June 2005
The Ohio State University, Transportation & Parking Services - Columbus, OH
My responsibility was to ensure all traffic related to construction on campus was held to a minimum for ease of
access for the campus community.
Coordinating with all campus departments that would be affected in the general areas and surrounding streets.
Supervisor
June 2002 to August 2004
Transportation Security Administration - Columbus, OH
I provided enhanced security to all key areas of Columbus International Airport.
I also enforced the law to ensure safe and efficient passage for people and commerce.
I protected traveling Americans with an emphasis on exemplary customer service.
On a daily bases I managed 25+ employees.
Aircraft Mechanic
March 1999 to March 2000
Lockheed Martin - Greenville, SC
Aircraft duties included modifications and repair on C-130 aircraft to include system maintenance, engine and
APU/GTC repair and operation, fuel systems, hydraulic systems, environmental systems and electrical systems.
C-130 Aircraft Mechanic
December 1997 to December 1998
Lockheed Martin Saudi Arabia
Maintain C-130 aircraft, support equipment, forms and records.
Performs flight chief expediter, crew chief support, aero repair and maintenance functions.
Other duties included teaching and aiding the Royal Saudi Air Force personnel.
Electrical/Mechanical Assembler
January 1997 to December 1997
Cutler-Hammer Automation - Greenville, OH
Performed assembly of industrial equipment, including operator interfaces [Panelmate\Factorymate].
My job solely consists of building, testing, troubleshooting and inspecting final product.
All equipment is built using detailed schematics and quality manuals.
C-130 Crew Chief
December 1994 to December 1997
United States Air Force Reserves - Youngstown, OH
Aerospace maintenance, C-12\C-26\C-27\C-130.
I maintained aircraft, support equipment, forms and records.
Performs production supervisor, flight chief expeditor, crew chief support, aero repair and maintenance functions.
All duties listed above solely consist of flight line duties only.
Training and certificates records are furnished upon request.
AF623).
Phase IV (Landscape and lawn care.
C-130 Crew Chief Airlift Acft. Maintenance Specialist
July 1992 to December 1994
United States Air Force - Fayetteville, NC
Familiarization with aircraft systems such as: airframe, electrical, fuel, pnedraulics, landing gear, flight controls,
engines, and related systems.
Training also includes such items as career progression, security, maintenance management and
documentation, aircraft and flightline (AFOSH) safety hand tools and hardware, technical orders, aircraft support
equipment, and aircraft ground handling, corrosion identification and inspections.
Worked Isochronical Phase Dock, specialized in wings, gear and fuselage.
Education
High School Diploma : 1992
Pickerington High School - Pickerington, OH, United States
Skills
administrative, Air Force, assistant manager, C, coaching, hardware, clientele, customer services, customer service,
customer care, database, documentation, electrical systems, special events, forms, frame, hand tools, inspecting, law,
logistics, Logistics Manager, meetings, access, 2000, monitors, performance management, personnel, policies,
programming, quality, retail, safety, scheduling, schematics, staffing, supervisor, surveys, teaching, Transportation,
troubleshooting, upgrades
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