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Click here or scroll down to respond to this candidate Candidate's Name
Street Address Rocky Falls Road Richmond, TX Street Address
PHONE NUMBER AVAILABLESUMMARY OF QUALIFCATIONS:Customer centered, experienced manager with diverse sales and managementexperience. A superior track record of performance through above-quotaresults in a high stress industry. A team oriented leader who motivatesmembers to exceed expectations.SUMMARY OF SKILLS: . 20 years experience in marketing, corporate communications and public relations . A manager with extraordinary ability to create new accounts as well as maximize existing accounts by analyzing company needs and implementing new strategies . Thorough understanding of the value of integrated marketing strategies and plans . Strong managerial, interpersonal and communication skills . Excellent multi-tasking, organizational, and time-management skills . Ability to thrive in a demanding environment requiring a high degree of deadline-driven productivity, commitment, adaptability, communication, initiative and follow-through . Strong attention to detail and commitment to delivering quality resultsEXPERIENCE:05/2013-Present Sam's Club Claims Manager - Richmond, TX . Process all damage claims & product returns . Responsible for packing and shipping all product returns back to the vendors . Review and track asset recovery and quality of returns . Determine improvements to our cost structure in returns . Prepare expense reports . Ship damaged merchandise and track payments06/2012-05/2013 A&S TRUCKING Office Manager - Houston, TX . Manage, schedule and co-ordinate office functions and activities for drivers and staff . Monitor achievement of sales objectives and key performance indicators . Review and track daily mileage and gas usage . Prepare monthly sales summaries and reports . Control expenses and prepare expense reports . Assist with preparation and tracking of annual budget05/2010-05/2012 ALLIED CASH ADVANCE Manager - Houston, TX . Responsible for every aspect of the day-to-day operations of the center . Responsible for the center operations . Ensure all transactions are accurate and all policies are followed . Marketing, collections, staffing, and banking responsibilities . Assist clients in obtaining cash advances and processing of loan applications . Establish and maintain superior customer service within the store by ensuring appropriate customer service principles are trained and practiced . Drive the business by directing, planning, developing and implementing activities that reflect strategic direction . Direct store management through audits, field visits, reports, and action plan management . Evaluate store business results, mentor assistant managers through P&L reviews, on the job corrections and performance management . Oversee staffing and retention on a weekly basis . Conduct training of current and new associates . Communicate effectively and openly to share best practices and resolve issues10/2007-05/2010 ADVANCE AMERICA Assistant Manager - Houston, TX . Responsible for assisting the manager with every aspect of the day-to-day operations of the center . Responsible for the center operations when manager is absent . Ensure all transactions are accurate and all policies are followed . Marketing, collections, and banking responsibilities . Assist clients in obtaining cash advances and processing of loan applications . Establish and maintain superior customer service within the store by ensuring appropriate customer service principles are trained and practiced . Work with store managers to ensure future staffing needs are met . Communicate effectively and openly to share best practices and resolve issues07/2001-10/2006 MOBIL GAS STATION Manager - Hammond, IN . Supervised day-to-day operation of Mobil gas station at 260 and 165th Street, including six associates . Ensured high environmental standards and deliver customer satisfaction . Maintained appropriate inventory levels . Monitored freshness of inventory, especially perishable food . Set up/move store displays, rotated stock, and marks up/marks down merchandise in order to achieve maximum gross profit and reduce shrink . Determined and changed gas, dairy, and tobacco prices, to remain competitive . Hired, trained, scheduled, disciplined and supervised daily duties of store Sales Associates/Assistant Managers . Completed daily accounting paper work and provided daily reports to corporate accounting . Made daily bank deposits . Maintained accurate cigarette, tobacco counts . Ensured acceptable cash and inventory controls . Operated gas console and cash register for sale of merchandise, gas, and lottery tickets . Maintained excellent customer relations . Conducted and supervised daily internal and external store maintenance . Established and maintained files for all written / email correspondence, project work, and reports . Identified best-cost locations; worked with vendors, and in- house associates, in preparation for eventsEDUCATION:1998 SOUTH SURBURAN COLLEGE East Chicago, IN Certified Food Administration and Preparation1980-1984 ROOSEVELT HIGH SCHOOL East Chicago, IN General BusinessREFERENCES: Available upon request |
