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Cellular PHONE NUMBER AVAILABLE, EMAIL AVAILABLEPROFESSIONAL SUMMARY . Credit Card Services/Charge Back Department . Processed American Express inquiries that were disputed,for American Airlines. Researching and submitting documentation toAmerican Express. . Determined if travel was complete, tickets were exchangedor if the card member should receive a refund. . SAP procurement, implementation, setting up new customeraccounts, and editing customer files . Processed customer invoices 300-700 weekly and processedmonthly statements. Applied on account payments to invoices, to clear, openinvoices. Processed refunds per customersrequest. . General ledger adjustments, invoiced sales orders andapplied credits using Oracle software . Articulate, results-oriented accounting specialist.Forecasting accounts payable invoices that are due for payment. . Excellent communication and problem solving skills. Strongorganizational skills.SOFTWARE EXPERIENCE . Rapid - History of airline tickets, purchased, exchangedand canceled. . ACS - Certified flight manifest, passenger segment - Proofof flight operation . E-PNR - Detailed information regarding tickets that werepurchased, exchange or requests for refunds. . Microsoft Office 2007 & 2010 - Excel, Outlook, Word . Great Plains, JD Edwards, BAAN, Peach Tree, MicrosoftDynamics Solomon . Alchemy web databases - PNC daily remittance images. Housesimages of payment information for animal health and Capgel. . Credit memos or rebate refunds - Defined between creditmemos/rebate refunds and overpayments. Resolved on account payments,Invoicing or processing a refund. . ICE- (Inet Credit Exchange) - Searching for accounts in theICE database. ICE gives the accounts receivables a snapshot of acustomer's credit history. Recent inquiries and potential risk alert and annotations. . Lazervault - This is the server that retains the animalhealth customer statements, sent monthly to customers. This is usedduring cash application to determine what invoice or credits the customer is paying. . RCS - (Revenue Cycle System) the order management systemused by Pfizer, IncEXPERIENCEMarch 2013 Accounting Principals Tulsa, OklahomaJune 2015 Credit Card Services Agent Assigned to American Airlines Researched and processed American Express inquiries about travel thatwas being disputed by the card member. Processed refunds back to thepassenger's credit card Offered travel vouchers and hotel couponsto compensate passengers.March 2012 Addison Group/Accounting Principals, Tulsa, OklahomaMarch 2013 Accounting Specialist Accounts Receivable Dept - Invoicing, setting up accounts andupdating Customer files. Applying payments from lockbox baches, adjusting general ledgeraccounts. Assisting procurement vendors with submitting invoices.Researching invoices Provided support for the purchasing department and order entry. Accounts Payable - Matching purchase orders, receivingdocuments and invoices, processing payment for weekly check runsAugust 2011 Townsend & AssociatesMemphis, TennesseeJanuary 2012 Credit Analyst Assigned to Pfizer - Animal Health Division Responsible for clearing weekly credit card sweep report. Processed refunds to customers for the animal health division. Analyze credit data and financial statements to determine thedegree of risk Involved in extending credit. Prepared reports that included the degree of risk involved inextending credit and adjusting credit limits. Reviewed commercial customer files to identify and selectdelinquent accounts for collections.March 2010July 2011 Accountemps Memphis, Tennessee Accounting Specialist Assigned to Buckman Laboratories- Accounts Payable using the BAAN software, matching requireddocuments, Assuring payments were paid according to purchase orderagreements. Processing 1500-2000 invoices per month. Preparing weekly checkruns Audited expense reports approximately 300 a week. Applying payment from lockbox batches and direct mail. Invoicing sales orders, processing refunds that are due tocustomers.June 2004 Truth, Inc Memphis, TennesseeFebruary 2010 Office Manager Approved new commercial accounts and set credit limits. Set-up polygraph appointments according to Tennessee law. Invoiced clients for polygraph and background check services.Processed Polygraph findings and summary reports. Maintained accounts receivable and payable accounts. Created proposals to commercial accounts, presenting companyservices. Delivered proposals and contracts for approvals.August 1999May 2004 Marsh Inc. Memphis, Tennessee Accounting Specialist Audited expense reports for Memphis managers and employees Processed monthly expense reports 350- 500 Analyzed the trial balance of payments due to insurancecarriers. Processed payments to clients for return premiums. Authorized emergency payments to insurance carriers andclients. Assisting accounts payable department, resolving problems withthe purchase Orders. Building a strong rapport with insurancerepresentatives to resolve Premium discrepancies. Reviewed policies and procedures with management to maintainawareness of Preventative measures. Researched loss revenue, for the region that I was assigned. Mentored new employees on company policies and procedures. EducationJune 2016 - Tulsa Community College Attending - Major: MarketingSept 2013-May 2015 Explore Nations Bible College Associate Degree May 30, 2015 Major: TheologyPlease accept the enclosed resume as an expression of interest in exploringemployment opportunities with your organization in your accountingdepartment. I am a candidate worthy of consideration. I am well respectedin my profession as an upstanding, hard-working individual who can becounted on to "get the job done." Though my resume is detailed andcomprehensive, it cannot fully demonstrate the manner in which I haveachieved success. Character, personality, and the ability to work in a teamenvironment can be evidenced in a personal meeting. I would welcome aninterviewing opportunity at your earliest convenience. Thank you for yourtime and consideration. I am certain that I can be a contributing member ofyour company.Sincerely,Candidate's Name
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