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Cara
McDowell
                             Objective
25334 Circle Drive
Southfield, Michigan
                             Administrative Associate
48075
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE       Employment History
                             Secretary
                             08/2016  01/2017 Cyber Education Center (Kelly Services) Redford, Michigan
                                     Established the administrative work procedures for tracking staffs daily tasks.

                                     Set up and handled incoming mail and office filing systems.

                                     Managed the receptionist area, including greeting visitors and responding to

                                     telephone and in-person request for information.

                             Transportation Specialist
                             10/2015  06/2016 LogistiCare, Southfield, Michigan
                                        Handled a high volume of inbound calls from Medicaid members.

                                        Scheduled and routed all trips for members to go to any medical facilities.

                                        Resolved any transportation issues that occurred with members or

                                 transportation
                                         providers.


                             On-line Service Representative
                             10/2014  05/2015 Zeal Credit Union (Kelly Services), Livonia, Michigan
                                        Responded to members, issues and complaints.

                                        Assisted members with setting up their online banking accounts.

                                        Troubleshoot all accounts and password issues.


                             Group Insurance Administrator
                             05/2012  04/2013 MetLife Insurance ( K Force Staffing), Southfield, Michigan
                                        Handled a high volume of incoming calls from General Motors retirees.

                                        Processed insurance policies, and benefit enrollment forms.

                                        Quickly and effectively resolved all billing issues.


                             Card Operations Input Representative
                             09/2011  03/2012 Comerica Bank (Kelly Services), Livonia, Michigan
                                        Entered all regular and complex debit card reports into the company systems.

                                        Provided a high level of quality customer service, and problem resolution.

                                        Mailed out investigation letters to all customers.



                             Education
                             06/2016 - Present Wayne County Community College, Detroit, Michigan
                                        Nursing



                         References are available on request.