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Click here or scroll down to respond to this candidatePERSONAL INFORMATION
NAME: Candidate's Name
ADDRESS: Street Address Ridgewick Dr
Dallas, TX Street Address
PHONE NUMBER: PHONE NUMBER AVAILABLE
EMAIL: EMAIL AVAILABLE
PROFILE/ EXPERIENCES
I am a pragmatic individual endowed with multi-functional abilities, proactive and self motivated. I
possess good interpersonal skills and believe in teamwork. I also have the ability to mentor others. I am
well experienced in: Human resource, human services, social services, customer service, counseling,
banking and compliance, operations and triage operating.
Excel at interfacing with others at all levels to ensure organizational goals are attained
Working knowledge of Bank Secrecy Act and Regulations
Professional in oral and written skills and strong problem solving skills
Able to work independently with minimum supervision; results oriented team play
Posses excellent interpersonal skills, as well as, organizational and planning
Experienced in using Microsoft Office (Outlook, Excel, Word) and comfortable with creating and
modifying spreadsheets using formulas.
Strong time- management skills, ability to organize and prioritize quickly, accurately and effectively; and
to adjust to changes in an efficient and effective manner
Able to work well both independently and within a team
Possess sensitivity to the service population's cultural and socio-economic characteristics
Adapt to multitasking and meeting deadlines in high pressure environment
Proficient on applicable PC software, such as windows and Microsoft office (word, excel, outlook, etc)
Supervise cash receiving functions: coding and depositing money received, coordinating client accounts
receivable, maintaining daily case balance records, preparing journal entries to record transfers between
company bank accounts, maintaining investment reports and collection reports
Professional in counseling
Personnel representative`
Administrative and human resources experience in a professional corporate environment
Proficient in Microsoft office
Good in handling a high volume of inbound calls from customers, answering inquiries and providing
information
Good at mentoring junior colleagues in the performance of product/service related activities
Ability to educate customers on the usage of products/services and additional available benefits and
services
Ability to investigates and resolves complaints to ensure customer retention and satisfaction; helps others
identify solutions to common problems
Excellent communication skills, both written and verbal
Positive attitude during times of handling multiple projects
Dependable and reliable
EMPLOYMENT EXPERIENCE
AMERICAN ADDICTION CENTER ARLINGTON
MEDICAL RECORDS
Gathered patient information by collecting demographic information from a variety of sources;
interacting with registration areas; retrieving information from automated printer.
Maintained master patient index by completing assigned portion of daily audit trail; corrected and
communicated problems according to established procedures.
Initiated the medical record by creating and processing the patient care record folder.
Maintained record availability by processing charts into the department; using chart mark-off procedures;
facilitating chart location activities.
Retrieved medical records by following chart-out procedures.
Maintained quality results by following hospital standards.
Maintained continuity of work operations by documenting and communicating actions, irregularities, and
continuing needs.
Maintained patient confidence by keeping patient records information confidential.
INGRAM MICRO FORT WORTH MAY 2014- JULY
2014
TRIAGE
Responsible for the in-house paging system
Responsible for clerical duties as assigned to maintain workflow in the department
GENERAL MOTORS FINANCIAL ARLINGTON, TX AUGUST 2013-
DEC 2013
CALL CENTER (COLLECTIONS DEPARTMENT)
Administer all collections according to required policies and procedures and perform all billing functions
and train all customers to receive invoices through various online applications.
Manage all outstanding balances for client payments and reconcile all invoices for accounts receivables.
Maintain record of all client past payments and inform customer of same and prepare loan payment
schedule for customers.
Monitor and ensure regular follow up on all loan repayment agreements and analyze all customer
accounts.
Evaluate all documents in collection systems and negotiate payments with customers through all payment
methods.
Maintain records of all collection accounts and monitor all receivables and post amounts on customer
accounts.
Oversee all overdue accounts with help of automate systems and computers and assist customers with
debt repayment plans.
Prepare an efficient debt repayment schedule for all customers and design and execute call quality
programs.
Develop monitoring form and manage all calls from collection department.
J P MORGAN CHASE ARLINGTON, TX FEBRUARY 2012-
JULY 2013
CUSTOMER SERVICE REPRESENTATIVE (CALL CENTER, AUTO FINANCE)
Build rapport with customers by greeting them in a courteous, friendly, and professional manner using
procedures learned through training.
Use decision support computer software programs to respond to common customer work/service order,
inquiries and requests.
Position entailed a high interaction over the phone. Ensure customers understand product information and
provide additional information to customers as needed.
Listen attentively to customers needs and concerns; demonstrate empathy etc.
Prepare complete and accurate work and update customers files.
Communicate effectively with individuals and teams in the program to ensure high quality and timely
expedition of customer requests.
Effectively transfer misdirected customer request to an appropriate party
Participate in activities designed to improve customer satisfaction and business performance.
DIVISION OF JUVENILE JUSTICE MILTON, FL JUNE 2010-
AUGUST 2011
(ECKERD YOUTH ALTERNATIVES)
YOUTH COUNSELOR/ TEACHER
Perform supervisory duties and provide individual coaching , conducting behavioral /social/educational
skill development group sessions to youth in a residential treatment setting .
Assist in the development and implementation of youth treatment plans and executing behavioral
/educational programs
Oversaw, directed and prepare daily youth interactions entries, incident report, and other required
documentation and reports.
Administer medication to youth and ensure documentation is completed in the prescribed manner.
Served as a mental health capacity, by helping troubled youth deal with problems and addictions
Provided case management for those with misdemeanors and felonies
Evaluated the behavior and stability of troubled youth in the facility
Worked with community organizers, employers, and individuals to help a troubled youth transition
himself once released back into the community
Worked directly with youth corps to help troubled youth have professional training once released back
into the community.
ACCRA BREWERY LIMITED ACCRA, GHANA AUG 2009- MAY
2010
Supervise the group leaders involved with van sales including accounts payable, payroll, accounts
receivable, the cash management.
Responsible for analyzing new pricing guidelines by comparing them with other companies' same type of
overall pricing for similar products
Responsible to direct information from departmental heads to van sales, depots and individuals
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