| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate Candidate's Name
Street Address EMAIL AVAILABLE PHONE NUMBER AVAILABLE
EDUCATION MICHIGAN STATE UNIVERSITY East Lansing, MI
College of Social Science
Bachelor of Arts European and American History
Student Teaching at Everett High School
MACOMB COMMUNITY COLLEGE Clinton Township, MI
College of Social Science
Associates in History
Courses in European, Asian, American, and Near-East studies
EXPERIENCE HARNESS DICKEY & PIERCE Troy, MI
2016-2016 File Room Clerk
Filed patent and legislative forms for partners, legal associates, and clerical secretaries
Handled mail processing, and procedural mail for partners and legal associates
Maintaining and operating office equipment, not limited to Ricoh copy machines, Ricoh scanners,
Epson fax machines, USPS processing machines, DSL delivery and secure package machine, UPS
package machine, FedEx packaging machine
Handled and processed storage of past patents, filing updates for patents, and disposing of older
documentation into a secure storage facility
Maintained a rapport with mailing support in three other corporate offices
GENERAL MOTORS Warren, MI
2016-2016 Senior Customer Assistance Advisor/ Assistant Trainer
Resolved escalated customer disputes that presented a challenge to junior customer assistance advisors
Tracked metrics and communicated results to management in a timely fashion
Trained new customer assistance advisors on the policies, procedures and best practices when
troubleshooting vehicle issues
Created Data Share, BRC, Siebel, PAC, and Service Request cases
2015-2016 Customer Assistance Advisor Warren, MI
Handled incoming requests from customers about vehicle issues and ensured that issues are resolved
both promptly and thoroughly; contacted dealerships and scheduled diagnosis testing for vehicles in
question; followed up with custo mers to ensure full customer satisfaction
Executed recalls, damaged property complaints, part inquiries, bulletin notices, special coverage
information, warranty blocks, and general inquiries and concerns related to GM vehicles
Maintained a rapport with dealerships and customers on finding solutions, including offering goodwill
and incentives to establish customer loyalty
2015 THE HOME DEPOT Utica, MI
Customer Service Associate Garden Department
Maintained the indoor and outdoor garden department including vegetable and flower watering, flower
pruning, orienting the flowers and plants for an easier shopping experience
Constructed garden products including but not limited to: lawn mowers and furniture, tractors, grills,
power washers, and tables
Established lasting relationships with several customers who have become repeat customers to the
garden department
2012-2013 HOLIDAY INN EXPRESS AND SUITES Chesterfield, MI
Guest Services
Audited nightly PnL reports, income statements, credit reports, receipts and expense reports;
communicated with hotel management regarding the performance of the nightly financials and
proposed a more efficient tracking record o ptimizing the use of excel models
Managed front desk operations including reservations, room availability management, reservation
processing, special request catering while maintaining the utmost customer service standards
Managed the preparation and quality of daily breakfast buffet, including a staff of 3 people
ADDITIONAL
Highly proficient in MS Office Suite, Siebel, GWM, and Customer360
Languages: Native fluency in Serbo-Croatian, conversational Macedonian and German
|
