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Click here or scroll down to respond to this candidateReef Meyer
Jacksonville, FL Street Address
EMAIL AVAILABLE - PHONE NUMBER AVAILABLE
Committed Bachelor graduate with a double major in Political Studies and Business who responds positively to the challenge of new career opportunities, combining a commitment and genuine affinity for working with people to achieve goals. Ability to function effectively in demanding and challenging roles requiring adaptability, a team approach and excellent communication and interpersonal skills. Competent in building and fostering positive relationships with colleagues and management and equally able to work in a team or independently.
WORK EXPERIENCE
Insurance Consultant
Alliance & Associates - Jacksonville, FL-November 2014 to Present
Responsibilities
Job duties include reviewing patient records using medical coding procedures. Examine the claims and verify insurance eligibility, as well as record any medical charges and other payments or adjustments. As a Health insurance specialists, I was responsible for detecting any coding errors or performing any modifications needed.
Other responsibilities include assisting patients in obtaining and understanding medical benefits. In the office, communication with other medical staff members and health insurance providers often occur. I was also responsible for updating any internal databases, which electronically store and organize patients' records, billing details, and registration forms
Contract Negotiator
One Call Care Management - Jacksonville, FL-May 2015 to December 2015
This was an 8 month contract with the nation s leading provider of specialized cost containment services to the Workers Compensation industry. My role was to implement a cost containment strategy resulting in huge saving for my employer. I effectively renegotiated over 1000 contracts with our language services providers nationwide without any interruption in delivering integrated best-in-class care throughout the life cycle of the Workers Compensation claim.
Insurance Agent
Liberty National - Jacksonville, FL-December 2013 to August 2014
Responsibilities
Serving the Jacksonville client base, I completed claims, wrote policies, recruited, wrote business plans and worked in a managerial capacity as well as trainer.
Customer Service/Sales Manager
CSA, New Zealand Government-April 2009 to May 2013
April 2009- May 2013, Wellington CBD
Responsible for delivering accurate support and advice about Land to the private and public sector. Key accountabilities included making decisions based on accurate and complete analysis to deliver consistent advice in alignment with Government Land policies and practices. Being the face of New Zealand Government, the exposure to the wide variety of interactions between myself and all its customers has given the relevant experience to further my customer service career.
CSO
TOWER INSURANCE - Wellington-October 2006 to April 2009
Wellington, New Zealand
♦ My role was to facilitate superior business outcomes that drive the growth and profitability of TOWER Insurance's general insurance business by providing superior insurance advise to over a million customer base. My experience with TOWER has given me proficient organizational skills, excellent oral communication skills and ability to develop my professional inter-personal communication skills.
Corporate Customer Service Representative, FONTERRA
CSR FONTERRA, Auckland, New Zealand-April 2005 to May 2006
Employed by New Zealand's Largest Dairy exporter, I was part of the Fonterra Latin-American winning team delivering front-line service to valued customers in the Latin-American Global region, which counts for a formidable percentage of Fonterra's revenue and New Zealand's Gross Domestic Product. My many responsibilities included uncompromised professionalism of a high standard, delivered in both English and Spanish in a complex global export environment. I gained valuable knowledge and skills through using tools such as CRM, Excel, Outlook, Microsoft Word, SAP and many other state of the art advanced Oracle Software. I gained exceptional skills in fostering and maintaining robust professional relationships with both external/internal customers and key global export players. I have gained experience and knowledge delivering uncompromised professionalism of a high standard both with in team and in autonomous roles. As a result, I have gained valuable team playing skills as well as skills in working autonomously to deliver perfect results whilst remaining consistently accurate under pressure in a multinational corporate export environment.
Research Assistant
Department at the Univ. of Auckland-March 2003 to November 2004
Working under Paul Buchanan, lecturer for the Political Science
Department at the Univ. of Auckland
♦ Gained skills in research, analyzing, organizing, meeting deadlines, assisting in gathering relevant research material and for lectures and working out relevant information for Paul Buchanan PhD at the University of Auckland
Humanitarian Aid Worker
Project MARC-2002 to 2002
As part of a team funded by a Humanitarian Aid Organization based in Utah, USA .I assisted in delivering medical and humanitarian aid to remote Islands in Vanuatu to people in dire need of Medical and Humanitarian aid.
Marine Salvage & Towing Captain
Atlantis Marine Towing & Salvage - Miami, FL-July 1999 to December 2000
Worked As s a Marine salvage first mate/captain for marine salvage company in Miami Florida, my role included but was not limited to assisting vessels in distress, salvaging sunken vessels, towing, firefighting, diving, and developing a strong professional relationship with all maritime customers.
My job with Atlantis Marine Towing & Salvage Company has now become a reality show on Discovery Channel called Shipwreck men
(see link http://www.youtube.com/watch?v=UeQdHbvELFo )
Sales Manager
Fonterra Dairy Incorporated and New Zealand Government
My other customer service focused roles were with Fonterra Dairy Incorporated and New Zealand Government department of Land (see employment history). These roles had at is core component a strong customer service component that required a very high level of front line customer service delivered to millions internationally as well as a domestically.
EDUCATION
Bachelor of Arts in Political Science
The University of Waikato
2001 to 2004
Bachelor of Arts in Political Science
Florida International University
2000 to 2001
ADDITIONAL INFORMATION
Key Strengths
♦ Conscientious, efficient and committed customer service focused
♦ Ability to work collegially and cooperatively within a team
♦ Effective and confident communicator demonstrated by the ability to fluently and proficiently speak English, French and Spanish
♦ Flexible and adaptable to changing situations and environments developed through childhood and family lifestyle, living and studying in overseas countries and university course work
♦ Strong analytical skills and an excellent understanding of the Spanish Language
♦ Leadership skills demonstrated through Class Representative roles and Peer Support roles
♦ Exercise sound judgement and able to use own initiative
♦ Able to find effective solutions to problems through identifying key issues and variables and working through to a positive outcome
♦ Able to absorb and assimilate information quickly
♦ Work well under pressure with the ability to remain calm and consistently accurate
♦ Well organised and able to prioritise and effectively manage own workloads
♦ Professional, committed and enthusiastic individual
♦ Very well presented with a congenial and positive personality |
