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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
Work History
Conduit Global San Antonio, Texas
Verizon Chat Customer Care
July 26,2016
Assist customers with billing questions and concerns about their account via chat
conversation. Inform customers of Verizon updates and current promotions. Correct
and or credit issues on the account as needed. Provide customers with the support
they need in a timely manner. Document any information the customer informs in
regards to the account. Make sure each account is secured and provide information to
authorized account owners or managers.
Best Western Ingram Park, San Antonio, Texas
Front Office Manager
Dec 01, 2015 - Jul 01, 2016
Staff and train all Front Desk Agents. Handle Guest concerns in a timely and professional
manner. Maintain all Brand Standards and prepare staff and property for quarterly inspection.
Order all needed supplies for each department. Prepare payroll and stay within budgeted hours
for each department. Assist General Manager with any needs for the growth of the hotel.
Baywood Inc Homewood Suites By Hilton, San Antonio, Texas
Lead Front Desk Agent
Jan 01, 2015 - Dec 01, 2015
Adhere to all policies and standards of Hotel Brand to ensure 100% customer satisfaction for
each guest. Follow all duties in the job description of a Front Desk Agent as well as assisting in
any areas of the hotel that may be in need.
Baywood Inc Homewood Suites By Hilton, Texas
Executive Houskeeper
Jul 22, 2013 - Jan 01, 2015
Ensure that the Housekeeping,Laundry,Kitchen and Maintence employees are completing tasks
assigned and equipped with items needed to ensure the hotel is in compliance to all standards and
all guest receive 100 % customer satisfaction. Consistently check that all workers stay within
budget and adhere to current schedule. Order and inventory all supplies. Contact and recruit
vendors for supplies. Ensure that the hotel is maintaining guest service scores and that all guest
complaints are handled efficiently and effectively.
iWorks Personell, SAN ANTONIO, Texas
Customer Service Represenative
Apr 23, 2013 - Jul 15, 2013
Process new work orders for clients and assign work to day laborers. Process invoices, cut, print
and distribute checks to workers,ensure that all billing paper work is processed correctly and
input data in the Carvin System.Perform Urinalysis collection, Criminal History Checks,
Interview and process new applications. Collect and assign equipment requested for individual
jobs.Recruit and transport workers to and from job sites.Open and close the shift and prepare
work order report station for the next business day.
Baywood Inc Best Western Ingram, San Antonio, Texas
Breakfast /Lobby/ Laundry Attendant
May 01, 2013 - Jul 01, 2013
Setup and prepare guest breakfast. Order all supplies needed for the breakfast area and
Reception. Attend to the needs of Lobby area and Reception guest.
Clean and prepare hotel laundry for Housekeeping staff.
Red Roof Inn, SAN ANTONIO, Texas
Front Desk/ Night Audit
Mar 05, 2013 - Apr 20, 2013
Greet all guests in a courteous and professional manner. Process guest payments and charges etc..
Balance all rebates and misc charges. Maximize occupancy rate depending on season and guest
request. systematically prepare documents, assemble financial statements for close of the day.
Ensured all transactions were accounted for and properly posted per shift.
Baywood Inc Home2 By Hilton/ Towne Place Suites, SAN ANTONIO, Texas
Assistant Manager Housekeeping/ Front Desk Agent
Aug 10, 2010 - Mar 16, 2013
Ensure that the Housekeeping,Laundry,Kitchen and Maintence employees are completing tasks
assigned and equipped with items needed to ensure the hotel is in compliance to all standards and
all guest receive 100 % customer satisfaction. Consistently check that all workers stay within
budget and adhere to current schedule. Order and inventory all supplies. Contact and recruit
vendors for supplies. Ensure that the hotel is maintaining guest service scores and that all guest
complaints are handled efficiently and effectively. Front Desk Agent in Off Season.
Bizzy Beez Childcare, SAN ANTONIO, Texas
Teacher/Cook/Driver
Jun 01, 2006 - Aug 15, 2008
Created and implemented developmentally-appropriate curriculum that addressed all learning
styles. Maintained daily records of children's individual activities, behavior, meals, naps.
Distributed quarterly educational assessments similar to report cards, to each parent. Infant ,
Toddler , Pre-K , After-School age.
Made healthy well-balanced breakfasts,lunches and snacks for the children.
Picked up children from assigned schools and transported them to child care center or planned
after-school activity.
Billing Concepts, SAN ANTONIO, Texas
Customer Service Representative/ Trainer
Mar 01, 2004 - Jun 03, 2006
Facilitated information flow between customer service, account management operations, quality
assurance, training and payroll departments to guarantee call center objectives were met.
Properly directed inbound calls in phone queues to improve call flow. Assisted with the
development of the call centers operations, quality and training process. Provided cross training
to staff members. Worked with upper management to ensure appropriate changes were made.
Collected customer feedback and processed requests to meet satisfaction goals. Verizon,
Correctional Billing, TMobile, AT&T, ZPDI.
South Texas Blood and Tissue Center, SAN ANTONIO, Texas
Converter/ Componet Processor
Jun 01, 2003 - Feb 01, 2004
Inform prospective donors of procedures available. Matching donors to procedures depending on
blood type and demand. Set up donation sites and drives.
Process blood and test units. Cryo& Platelets. Label, create and seal test samples. Store and ship
processed units to correct location.
Taco Cabana, SAN ANTONIO, Texas
Shift Manager
Apr 01, 2002 - May 01, 2003
Resolved guest complaints promptly and professionally. Maintained sanitation, health and safety
standards in all work areas. Assisted management with monthly inventory control and weekly
stock ordering. Opened and closed out shifts for employees. Scheduled current staff depending
on store demands.
R&K Specialized Homes, SAN ANTONIO, Texas
Medical Service Coordinator
Apr 01, 2001 - Feb 01, 2002
Efficiently gathered information from families and social services agencies to create
development of treatment plans for residents. Documented all patients information including
service plans, treatment reports, progress notes. Collaborated closely with treatment team to
appropriately coordinate client care services. Taught clients anger management techniques,
relaxation skills, impulse control, social skills, emotional coping skills and functional living
skills. Ordered all medications for individual clients. Trained staff and residents how to properly
administer medication and steps to take if incident occurs. Transported Residents
Progressive Life of San Antonio, SAN ANTONIO, Texas
Residential Manager
Apr 01, 1999 - Feb 01, 2001
Managed and staffed a team of eight. Directed strategic goals to achieve individual health
standards for four non-ambulatory residents. Created schedules for all employees, processed
payroll, created house budget for residents. Ensured that all residents were properly cared for and
given prescribed medication and therapy exercises. Ensured all records and documents were up
to date and organized for State of Texas review. Also to include duties of Medical Coordinator.
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