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Click here or scroll down to respond to this candidate J ENNIFER J ONES
Street Address |H: PHONE NUMBER AVAILABLE | EMAIL AVAILABLE
A C C O U N T S R E C E I VA B L E S P E C I A L I S T
Detail-focused, keenly persistent professional effectively administering multi-million dollar account
portfolios, deftly fulfilling collection goals. Solution-driven, effortlessly collaborating with various
internal and external stakeholders to fully resolve diverse issues. Proficiently coordinates account credit
memos, write-offs, and reconciliations. Administratively talented, skillfully training staff, managing
operations, and completing special projects while directly working with top corporate decision-makers.
CORE COMPETENCIES
Accounts Receivables Multi-Million Dollar Portfolio Management Account Reconciliation
Report Generation Problem Resolution Customer Relations Collections Payment Processing
Special Project Management Cash Application Analysis Account Write-Offs
PROFESSIONAL EXPERIENCE
INTEL SECURITY
05/2014-06/2015
A company combining McAfees security expertise with the Intels innovation, performance, and trust.
Credit and Collection Analyst
Reduced the number of days outstanding (DSO) accounts through persistent B2B collection
activities.
Demonstrated routinely high-level customer service, researching and rectifying customer billing
errors. Reviewed and released credit holds.
Proposed strategies for resolving delinquent accounts for support hold or write-offs by noting and
executing applicable collection activities.
Generated detailed reports outlining collection results in comparison to historical and projected
goals for managerial review as well as credit memos and write-off activities.
Addressed customer issues, closely teaming with order operations, sales, sales support, and
customer service staff.
REALPAGE, INC. 04/2008-01/2014
Provider of demand software/software-enabled services for rental housing/vacation rental industries.
Credit Team Lead 01/2014 05/2014
Verified adherence of team to assigned tasks and functions through report review and assessment.
Evened workflow to ensure fair division of workload, elevating productivity and performance.
Updated management with daily, weekly, and monthly reports.
Drove fulfillment of multiple service level agreements (SLAs) through accurate interpretation.
Cont..
J ENNIFER J ONES
PHONE NUMBER AVAILABLE | EMAIL AVAILABLE | Page 2
PROFESSIONAL EXPERIENCE CONT
R E A L P A G E , I N C . CONT
Strategic Accounts Receivable Specialist 10/2013-
01/2014
Managed accounts receivable functions for the companys top 20 accounts valued at $9.4M+.
Reconciled accounts, performed billing transaction analysis, and helped remedy disputes.
Adjusted customer accounts as necessary with credits and debits as well as write-offs.
Generated aging reports for management and other divisions.
Contributed to special projects as assigned.
Acquisition Specialist, Accounts Receivable 06/2012-
10/2013
Processed acquired receivables for companies in amounts ranging from $500K to $3.5M+.
Decreased acquired receivables from $3.5M+ to $1.9M, additionally lowering relevant amounts to
<$300K for another entity.
Advanced operational integration, including the transition to a new billing system, in close concert
with senior-level managers.
Equipped such staff as an Accounts Receivable specialist to effectively handle new products and
procedures.
Accounts Receivable Specialist 04/2008-
06/2012
Administered a $2.5M+ portfolio, diligently contacting customers with unpaid balances.
Customized collection and reconciliation plans for individual accounts, including by negotiating and
reconciling payments, and working with other internal staff to address issues.
Submitted credit requests and performed cash application analysis.
D HL G L O B A L F O RWA R D I N G 05/2005-
02/2008
Number one in the efficient co-ordination and movement of freight worldwide.
Collection Analyst 04/2007-
02/2008
Followed up on and allocated payments for $3M in receivables.
Researched and remedied customer queries.
Updated customer files.
Drafted ad hoc clients and management.
D AY & Z I M M E R M A N 05/2005-
03/2007
Specializing in construction & engineering, staffing and defense for leading corporations.
Day & Zimmermann, Philadelphia, PA
Accounts Receivable Clerk 05/2005-
03/2007
Processed payments, directly interacting with customers by phone and email.
Trained new staff on corporate policies and procedures.
Additionally worked as Customer Service Representative, Wells Fargo Financial (06/2004-05/2005).
E D U C AT I O N
Master of Business Administration (August 2015 Candidate)
Keller Graduate School, Richardson, TX
Bachelor of Science in Business Administration/Major: Accounting
DeVry University, Richardson, TX 06/2013
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