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Title Customer Service Administrative Assistant
Target Location US-SC-Columbia
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
8 Dovecreek, Columbia, SC Street Address  H: PHONE NUMBER AVAILABLE EMAIL AVAILABLEmailto:EMAIL AVAILABLE
ADMINISTRATIVE ASSISTANT
Accurate, thorough, and persistent individual seeking a position as an Administrative Assistant with a reputable organization. Offers exceptional communication, secretarial, and problem solving skills to bring a remarkable change in the overall efficiency of the office. Qualifications include:
  Over 10 years  varied and increasingly responsible experience in secretarial capacities
  Highly skilled in greeting customers and answering phone calls
  Proven ability to handle multiple, competing priorities in an effective manner
  Thorough knowledge of written English; grammar, spelling, vocabulary and punctuation
SPECIAL SKILLS
  Customer service   Record maintenance   Transcribing dictation
  Letter drafting   Events coordination   Staff training
  Correspondence handling   Travel arrangements   Confidentiality
  Multicultural interaction   Office procedures   Supplies management
TECHNICAL EXPERIENCE
Office Equipment: Fax machines, photocopiers, videoconferencing, PABX systems, and general office equipment
Computer: Spreadsheets, word processing, database management, typing speed: 40 WPM
Microsoft Office: Word, Excel and PowerPoint, Outlook, Access, Publisher, Visio, OneNote
Microsoft Office Suite

Candidate's Name
8 Dovecreek, Columbia, SC 29229 H: PHONE NUMBER AVAILABLE EMAIL AVAILABLEmailto:EMAIL AVAILABLE
mailto:EMAIL AVAILABLE
PROFESSIONAL EXPERIENCE
Administrative Specialist II, 06/2005 to 11/2016
South Carolina Department of Transportation   Columbia, SC
 Interacts with immediate supervisor, RME of facility, ARME, other state administrators and staff, SCDOT employees, vendors, various outside organizations and professionals and general public
 Types, copies, files and mails various routine and confidential letters of correspondence, reports, records and other documents
 Create a daily log of all activities and responsible for data input into computer system
 Compose and type correspondence, memos, presentations, organizational charts and confidential material
 Compile and present reports on a monthly basis
 Form professional relations with other entities that help benefit the department and the needs of customers and maintain a great rapport
 Greet office visitors and perform customer/public service duties as required, answering switchboard and providing accurate information to callers and/or forward calls to appropriate staff person in a courteous and professional manner
 Initiated driver s license and reference checks process of potential applicants and set up interviews for several department supervisors

Candidate's Name
8 Dovecreek, Columbia, SC 29229 H: PHONE NUMBER AVAILABLE EMAIL AVAILABLEmailto:EMAIL AVAILABLE
Administrative Specialist I, 02/2001 to 11/2004
Benedict College   Columbia, SC
 Perform administrative/general clerical duties for departmental Dean
 Planned travel arrangements through internal and outside agents, prepare itinerary, trip files and expense report tools; complete expense report after trips
 Led and coordinate meeting preparations, and other related events; informs attendees/participants of function dates and times; reserve meeting space and provide audio/visual and other ancillary equipment/materials if required as well as hospitality services when required
 Prepare and distribute agendas for departmental meetings, take minutes during meetings and prepare report for Dean s review and approval
 Pay invoices in a promptly manner and keep track of Dean s personal reimbursements and departmental budget and implement Powerpoint presentations.
 Assist other staff and faculty with administrative duties as well as assisting students
Administrative Assistant, 05/1999 to 10/2000
Snelling Personnel Services (Richland School District I)   Columbia, SC
 Greet and direct all visitors, vendors, job candidates and other district employees to appropriate personnel
 Ensure completion of paperwork, sign-in and security procedures
 Handle special administrative projects as well as work overflow from department assistants and executives
 Provide professional general/clerical assistance and customer service in a professional, courteous, organized and clean work environment
Candidate's Name
8 Dovecreek, Columbia, SC 29229 H: PHONE NUMBER AVAILABLE EMAIL AVAILABLEmailto:EMAIL AVAILABLE
Customer Service Representative, 03/1997 to 04/1999
Bose Call Center   Columbia, SC
 Receive inbound calls from customers regarding account inquiries, products and services
 Process product request in a timely fashion; an authority on all products and services offered
 Alert to opportunities to expand service relations with existing and perspective customers
 Increased sales by 25%

EDUCATION
Graduate of Fairfield Central High School-Winnsboro, SC 08/1986 to 06/1990
Attended Spartanburg Methodist College-Spartanburg, SC Psychology Major 08/1990-05/1991
Southern New Hampshire University (Manchester), General Psychology Major with a concentration in Child and Adolescent Behaviors. 01/2017-current

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