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Candidate's Name
Warehouse Supervisor - Haulotte North AmericaVirginia Beach, VA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate: AnywhereWork ExperienceWarehouse SupervisorHaulotte North America - Virginia Beach, VAAugust 2015 to PresentHead of distribution operations with in the warehouse responsible for managing a team of 10 direct reports. Promoted to Warehouse Supervisor Overall responsible for shipping, receiving, and inventory control. Ensure warehouse team complies with federal, state, and local regulations for warehousing, material handling, and shipping practices. Maintain physical condition of the warehouse and equipment in accordance with OSHA safety standards. Oversee all work-related and safety training, coaching, counseling, and task assignment for temporary and permanent employees.Warehouse SupervisorDollar Tree Distribution, Inc - Chesapeake, VAMay 2014 to August 2015Responsible for all warehouse operations throughout the distribution center. Inventory control manager responsible for recording any and all discrepancies on shortages, damages, and missing merchandise in order to reconcile inventory reports. Supervised 10 employees assigned to the warehouse team. Review selected orders for merchandise with SKU numbers and prepare shipping labels, packaging, and pallets. Load and unload bulk items for inbound and outbound shipments. Shipping and Receiving LeadVirginia Beach, VAFebruary 2014 to November 2014Responsible for inbound and outbound operations within the shipping and receiving areas of the warehouse. Oversee inventory discrepancies on shortages, damages, and missing merchandise for inventory reporting purposes. Managed 10 direct reports within the shipping and receiving teams. Receive merchandise and packaging goods into correct locations. Record measurements, weight, and product count for shipping paperwork. Seal and label packages for shipping.Senior Account Manager IIBank of America - Norfolk, VANovember 2007 to October 2009Provide customer service for key accountholders. Negotiate immediate payments or promise to pay for specified accounts. Supervised 40 direct reports for managing key accounts. Resolve delinquent customer accounts, which directly affect risk of loss to the bank. Identify and contact clients with customer credit card accounts that have become delinquent. Provide unique solutions to customer accounts based on their individual needs. Senior Customer Care SupervisorCanon Its - Chesapeake, VAAugust 2000 to October 2007Supervised a customer call center addressing client needs. Managed a team of 30 plus direct reports for customer service. Identify customer issues and provide solutions based on their individual needs. Troubleshoot customer products to provide solutions and communicate all necessary information to the repair department. Provide replacements for missing parts and/or accessories as needed. Process and submit rebates to Canon Its customers. Shipping and Receiving LeadQVC Distribution Center - Suffolk, VADecember 1998 to August 2000Perform all operations related to the shipping and receiving of merchandise and inventory control. Maintained 100% accuracy for the daily inventory log. Receive and unload inbound product for warehouse storage. Compare packing slips with purchase orders ensuring product ID, quantity, and destination are accurate prior to shipping to customers. Record discrepancies for inventory shortages.EducationAssociates in Computer ElectronicsTidewater Technology College - Virginia Beach, VA2000Vocational Computer EngineeringTidewater Community College - Virginia Beach, VA1992High school DiplomaBayside High School - Virginia Beach, VA1990SkillsMicrosoft Word (10+ years), Epicor (4 years), Microsoft Powerpoint (10+ years), Microsoft Access (10+ years), Microsoft Excel (8 years), SAP Database (8 years), ERP (8 years), M3 (Less than 1 year) Certifications/LicensesLicensed Forklift OperatorJune 2019Licensed Scissor Lift OperatorJune 2019Additional InformationComputer Skills: Extensive SAP/ERP/Epicor database background for general operations and reporting. Experienced in working with Microsoft PowerPoint, Word, and Access. Additional Skills: Proven leader in management and in performance. Motivator, coach, and counselor. Excellent oral and written communication skills.