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Click here or scroll down to respond to this candidateCandidate's Name
Prior Lake, MNEMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperiencePatient Care CoordinatorAvada Hearing Care - Burnsville, MNMay 2018 to PresentCustomer Service Call Center RepresentativeJeff Belzer's Chevrolet - Lakeville, MNOctober 2017 to PresentSchedule service appointmentsBeauty AdvisorBoots Retail USA Inc - Burnsville, MNApril 2017 to July 2017Greet customers in a friendly, outgoing mannerProvide personal consultation and makeover appropriate to each customer Demonstrate expert knowledge of Boots products & the Boots company Build great customer relationships to maximize sales and encourage repeat business Deliver exemplary expert customer serviceAchieve sales goals and department share percentage goals Complete required sales reports per District Manager request Client Services Representative - SeasonalH&R Block - Apple Valley, MNJanuary 2017 to April 2017Greet clients in a personalized, warm, friendly, and inviting manner by using proper phone and office protocolMatch clients to tax professional that is best available to fulfill the client needs by using tools and systems provided such as Client Matching, Client Check-in, Appointment Manager, and Prior Client Calling ProgramSchedule clients the way they want to be scheduled Manage client wait time expectationsSet clear expectations and explain drop-off procedure Assure client focus, confidentiality, and privacy before, during, and after service Identify and communicate products or services to help unique client needs Identify front desk service barriers and proactively offer solutions Handle client exits by verifying current and future needs have been met Own resolution of client issues, using appropriate escalation process, as needed Treat everyone as a client and ensure all interactions positively reflect H&R Block Understand and follow all office procedures and systems, including opening, closing, POS, cash drawer reconciliation, paperwork filing, and H&R Block products Promote Teamwork & CollaborationFront Desk AssociateMassage Envy - Edina, MNAugust 2016 to November 2016As a front desk associate at this Massage Envy franchised location, essential responsibilities revolve around providing excellent services to members and guests Greeting members and guests upon arrivalAnswering phones, scheduling, changing or canceling appointments Setting and checking members and guests in and out for appointments Promoting the Wellness Program, Re-engaging inactive members Keeping management apprised of member concerns and following managers policies, procedures and directionStaying updated on retail products and promotionsBeauty AdvisorHerberger's - Clinique Counter - Bloomington, MNJune 2016 to August 2016Meets/exceeds Clinique daily counter sales and standards through the Clinique Consultation Invites clients into a warm, welcoming environment Listens well and uncovers individual client needsAdvises and teaches clients custom-fit skin care and makeup application. Shares expert product knowledge and demonstrates custom-fit solutions Builds business through creating new Clinique clients Continually invites potential clients to the counter Participates in planning and executing special events and promotions. Builds a loyal clientele through follow-up contacts and creating/maintaining client relationships Maintains an efficient, pristine counter and personal Clinique image Works with Counter/Business Manager to ensure merchandising and counter standards are met: Practices hygiene standards, check in new stock, take inventory, clean counter and testers Represents and maintains Clinique Consultant brand image at all times Retail Sales AssociateCosmoprof - Burnsville, MNJuly 2015 to February 2016Ensure that the optimal customer experience is achieved by assessing customer needs and explaining features and benefits on our products, taking pride in an excellent store appearance and maintaining high standards of merchandisingAccountability: Record all sales transactions in the Point of Sale System and handle all monetary transactions accurately and effectivelyHave a Bias for Action: Follow safety and security rules and procedures, as well as Company policies Act as One: Demonstrate the highest level of ethical standards, with a drive to uphold and embrace ourCulture of Can DoBe an Innovator: Keep current with beauty trends, share knowledge and ideas with our professional customers and come up with new ways to promote our products Talent Building: Participate in a work environment that upholds Company Culture and Values by working together to provide superior customer service and performing to the teams highest potential Direct Mail Marketing ConsultantDollars & Sense Magazine - Edina, MNAugust 2014 to March 2015Dollars & Sense is a full color direct- mail advertising magazine received by over 100,000 households, in 20 separately zones issues, throughout Minnesota Dollars & Sense has established its self for the past 35 years as a leader in Direct Mail Adverting throughout the Twin CitiesResponsible for overseeing local markets, handle existing accounts and establish new accounts Community Marketing ExecutiveWelcome Wagon - Lakeville, MN2013 to 2014Lakeville, Minnesota 2013-2014Welcome Wagon is the world's largest welcoming service to the new homeowner with a variety of products, designed to help our customers - our partners - build their business Responsible for introducing Welcome Wagon's time tested marketing products: Personalized Welcome Wagon Books, Postcards, and Online Advertising programs to local business owners, within a protected territoryResponsible for developing a profitable sales territory through in-person calls, correspondence and telephone contactConsistently meets the pro-active selling requirements (75-100 calls per week - tele-prospecting), e- prospecting, appointments, obtaining partners and creating strategic marketing campaigns Meet monthly sales goals and quotasAchieved sales incentive contest to earn bonusesSuccessfully and skillfully gain business and increase existing business Account ExecutiveResidence Inn and Courtyard by Marriott at CSM Lodging - Bloomington, MN 2011 to 2013Bloomington, Minnesota 2011-2013Marriott's First Class Standard hotels owned and managed by CSM Corporation. Account ExecutiveResponsible for uncovering new business development, maximize new and existing relationships. Strategically work in conjunction with the sales team to meet/exceed hotel's sales goals and market shareResponsible for duo property, pro-active and re-active Corporate Sales within the Airlines, Airport projects, Government both group and transit, and Education Markets Partake in the planning and execution of all outside sales blitzes Successful group bookings from blitzConsistently meets the pro-active selling requirements (55 calls per week - tele-prospecting, e- prospecting, appointments, and on-site tours)Consistently achieve quarterly sales goals and quotas Build strong relationships with customers, and modeling strong communication skills as a means to keep existing clients and retain new onesEducationCertificate in Meeting and Events ManagementDakota County Technical College - Rosemount, MNSkillsMicrosoft Office Suite, MAC Entourage, Customer Relationship Management, Salesforce, Delphi, Marsha, Adobe AcrobatCertifications/LicensesMeeting & Events Planning CertificateMay 2010 to PresentAdditional InformationTECHNICAL SKILLSMicrosoft Office Suite: PowerPoint, Excel, Windows MAC: Entourage, Customer Relationship Management, Salesforce Adobe AcrobatResume |
