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PHONE NUMBER AVAILABLE EMAIL AVAILABLEBusiness AnalystLeading Others through Example and ServicePROFILEFaye leads multiple teams of Business Analysts under the Agile process to work on several projects simultaneously. She is familiar with various tools for Agile to create User Stories, analyze business solutions, work through the Scrum process with the Product Owner, create Test Cases, and work in Sprints to complete projects and work requests in a short time frame. She has led multiple projects and teams in a fast-paced environment to deliver results that meet the business demands and provide cost savings solutions. Roles and responsibilities include providing a better customer experience, assisting with business transformation, leading project meetings across the organization, finding new and innovative solutions for clients that use our product, create schedules, and managing timelines within several groups across the company to ensure all work is completed in a timely and cost-efficient manner. Excellent verbal, written, presentation, and analytical skills. Over 15 years of experience as a Business Analyst and Team Lead role with small as well as large Fortune 500 consulting, telecom, government, and technical companies.CORE COMPETENCIESProject and Team Leadership Project Budget Control and Monitoring Internal Project CommunicationOrganization Process Development Change Management and Coaching Skills Cross Functional TeamsBusiness and System Requirements Analysis Facilitation/Elicitation of Requirements/ Testing Strategies Testing Methodologies SDLCCross-Fertilization of Best Practices Analytical Techniques Use Case Development Work Plans Process Design Scenario Design Data/Flow Mapping Redesign Design Solution ArchitectureInitiating Planning Executing Controlling Closing Supporting Implementations Agile/ScrumPrototyping Construction Process Reengineering Technology ImplementationsMobile App/APICustomer Relationship Management Public Speaking Proficient in Spanish CBAP Salesforce Admin (in process) SQLBI Data Reporting AnalyaticsPROFESSIONAL EXPERIENCEHeran Consulting: Center for Disease Control and Prevention Atlanta, GA Feb 2019-PresentLead Business Systems Analyst, Division of State and Local Readiness (DSLR) and the Health and Human Services (HHS)Served as the liaison between IT and other functional business areas. Take a lead role in facilitating request for change, incidents and new ideas Assisted with business cases, Eliciting requirements/requirements organization. Translating business needs to IT solutions. Use requirements to drive the analysis, design and/or review of test cases, process change request and manage a projects scope, acceptance, implementation and deploymentManaged and support the requirements development and validation process of developing a secure, web-based platform to create a data collection tool for ongoing performance data used for program evaluation and reporting for the PHEP program, referred to as the Operational Readiness Review (ORR) system using with requirement workshops, requirmement elicitation, and stakeholder interviews using BRD, FRD, user stories/acceptance criteria via daily scrum meetings, and grooming sessions using axure protype in TFS.Gathers and analyzes internal customer business requirements. Reviews and edits requirements, specifications, business processes, and recommendations related to proposed solutions. Integrates and communicates fairly complex information within specialization. Develops functional specifications and system design specifications for client engagements.Candidate's Name , PMI Page 2Conducted Quality Assurance testing. Validate that requirements are reflected in functionality. Support User Acceptance Testing. Provide input for EPLC artifacts development. Conduct technical writing. Support design, created reports/action plans for development and delivery of training for end usersLead the delivery of project initiatives within the framework of larger projects by helping Project Managers facilitate meetings with project stakeholders. Develops work breakdown structures and assists Project Managers in developing, analyzing, and managing project plans, schedules, and resource forecasts. Monitors financial aspects for assigned project initiatives and project performance against plan and makes adjustments as needed. Identifies and escalates issues and participates in the request for information and vendor request for proposal processes.SunTrust Atlanta, GA 1/2016-12/2018Salesforce.com Business Systems Analyst Advisor Desktop, and Digital EIS (Enterprise Information Systems)Directed the requirements development for applying technology to satisfy business needs by gathering and managing business and system requirements. Running meetings with business stakeholders. Working in team environment with PM, Architects, developers.Responsible for managing scrum project team with daily updates/reviews, sprint planning, remove impediments and providing management with project status as well as the BA project work plan including action items, open issues/backlog and decisions neededElicited requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflowanalysis by working with functional leads to transform and develop new requirements into Salesforce.com design and implementation.Plans, gathers and clearly documents business needs thru prototyping, user stories, use cases, wireframes, and/or JAD. Ensures requirements are traceable and measurable. Liaison between business clients and technical team. Manages risk. Assists testing and implementation deployment teams.Interfaced with staff developing strategy as technical advisor for new functionality from Salesforce.com app exchange applications, releases, and upgrades/Interfaced with vendor partners and design optimal solutions for integration with Salesforce.com.Developed maintained and performed processes to continuously monitor data quality and integrity in platform applications to provide Salesforce requirement deliverables either as Stories in Agile projects and BRS and SRS for waterfall projects.Documented changes to the design and implementation of Salesforce.comCreated and maintain workflows, approval processes, and validation rules based on internal, documented changes to the design and implementation of Salesforce.com for stakeholder requirements and managed ongoing support requests and administrative needs, and created training materials and documentation for Salesforce.com users and train new endusers on Salesforce.com and related applicationsVerizon Atlanta, GA 1/2013-12/2015Business Analyst Lead/Scrum MasterAct as Business Architect and primary Business Analysis contact for a Program/Project identifying change impacts to the current business processes and create a model simulation of new feature/function processes for product services and mobile app.Responsible for managing scrum project team with daily updates/reviews, sprint planning, remove impediments and providing management with project status as well as the BA project work plan including action items, open issues/backlog and decisions neededFacilitate Joint Application Requirement (JAR) sessions for Enterprise and complex projectsOversee business analysis for all operational and financial systems and support, including unifying the tools used by the analysts across the functional areas and work with other team leads to manage projects through deliveryCandidate's Name , PMI Page 3Review requirements, use cases and business flows of the analysts and provide cross training of requirements review to ensure all documentation is prepared in a standardized format and supports the business needs.Apply proven analytical and problem-solving skills to help validate all projects through careful analysis in order to maximize the benefit of business investments in IT.Oversee the process of working with the business and technical teams to clarify the requirements from internal and external clients and effectively translate and communicate the requirements to IT staff.Conduct project meetings, develop and maintain project artifacts, and be responsible for managing the delivery of projects in a way that exceeds internal customer expectations and builds a Trusted Adviser relationship with functional department leaders.Thoroughly evaluate every aspect of the user experience, putting users' needs and expectations first in the definition of use cases, business/functional requirements and business rules.Delta Airlines Atlanta, GA 2011-2013Sr. Business Analyst/Product ownerResponsible for leading initiatives and providing consultation to the internal and/or external customer. Became expert in the customer area and had technical understanding of the business units systems, capabilities, and respective technologies.Analyzed customer processes and requirements. Prepared specified project documentation. Assisted in business process redesign and maintained communication with customer and team members and promoted a team environment.Lead, gathered, developed, coordinated, and maintained business requirements for various projects and systems from initial phase to final implementation, assuring requirements meet standards and Interacted with users, other portfolios, and vendors for full life cycle of project.Provided user support and coordinated resolution of issues to include change management, root cause analysis, and appropriate escalation as needed.Developed use cases and functional specifications and coordinate the capture of process models and functional testing, ensuring system is functionally appropriate, technically sound, and well integrated.Coordinated the process to analyze, evaluate, implement, and maintain systems developed internally and/or externally with an outside vendor.Assisted in the development of project definitions, cost/benefit and risk analysis, work plans, progress reports, and presentations.JACADA Inc. Atlanta, GA 2008-2011Project Manager and Lead BA, DirecTVCoordinated the deployment of a unified agent desktop to support business operations for the organizations multiple contact centers in the United States, with the primary business driver for the Agent Desktop Project to Reduced the Average Handling Time (AHT) in all of the contact centers.Provided solution and integration development with Salesforce.com, and EDI for the full project lifecycle, including determining requirements, functional specs, design, custom development, integration, testing, and deployment.Manages a team of 16-20 resources delivering tasks, activities and deliverables described in the project work plan in addition to leading weekly meetings, website redesign and facilitating all client design sessions.Finalizes requirements using design session, interviews, document analysis, onsite visits, business process descriptions, use cases, scenarios, business analysis, and workflow analysis.Supervises the development and managed work plans, project budgets, web analytics, and Gathering Track and reporting project status.Candidate's Name , PMI Page 4Lead Business Analyst, Central Hudson Gas and Electric Company 2008-2009Administered test delivery objectives throughout the SDLC to support and meet contractual obligations in the areas of service delivery, on-time performance, budget commitments, wireframe analysis, and productivity improvement.Delivered Single View Account/Customer Information to improve agent effectiveness and efficiency by analyzing and improving systems, resulting in improved customer outcomes primarily in first-call resolutions.Directed the requirements definition process and facilitated the communication of business requirements to the development team, comprised of onsite employees, contractors, and offshore workforces.Performed resource and capacity planning to ensure work capacity and utilization aligned with work projects in pipeline.Established guidelines and templates for all requirement deliverables to be produced including use cases.Capgemini Atlanta, GA, 2005-2008Senior Business Analyst, Grace Hill 2008Created the Training Schedule, oversaw process reengineering, and interpreted clinical and financial data to develop cost saving initiatives and developed Curriculum for a 16-person team to train pharmacists and pharm-techs on a new system that was being implemented into the pharmacies of a multi-hospital system.Developed employee roles and metrics, created an employee hierarchy within the hospital system, and assisted with training of new employees and provides clinical training for data analysts.Analyzed current state business processes using research, process review techniques, and documentation tools including Microsoft Visio, Microsoft Excel, and Microsoft PowerPoint.Conversion Lead, PMO, Sprint, 2006-2007Presided over contact lists and implementation swim lanes for the business and deployments team and conducted walkthroughs with the client to become a SME.Transitioned 2,000,000 active customers from the NPI Ensemble Customer Care and Billing System using Amdocs Billing Suite.Designed new business processes models for implementation of new billing system using WebMethods.Lead Business and Quality Analyst, Hewlett Packard, 2005-2006Streamlined organizational movement of Java code, MS SQL Server database structure, and reporting packages to QA and Production environments using PVCS Version Manager.Introduced a new web based business using Eclipse and DeepDive using supply chain to compete with HP competitors in the product market space, overseeing the project from inception through to go live.Developed level use cases including inception, elaboration and models consistent with, SDLC, UML and RUP, in addition to work plans, related schedules and managing requirements.Led testing activities with the QA group, ensuring timely turnaround for defects logged in Mercury Test Director as part of QA testing.Organized, facilitated, and participated in client-serving requirements gathering sessions and program-wide knowledge nugget sessions.Instituted slide decks for cross work stream discussions surrounding customer support and returns management.Liaised with testing resources to resolve defects, manage change request and drives User Acceptance Testing.Reviewed peer use cases and provided constructive feedback in a timely and professional manner.Accenture Atlanta, GA 2002-2005Business Process/Conversion Analyst, EMC, Inc 2005Designed data cleanup approaches for assigned data sources and consulted with IT resources to design and implement source data extract process and to Identify and develop data validation guides and tools to support data validation efforts.Candidate's Name , PMI Page 5Owned and assisted in the completion of Functional Design from the as is to to be process, generating Data Mapping documents for assigned data source, and supporting data functional issue resolution.Integrated and enhanced the quoting, order management, fulfillment, and financial master and transactional data of two corporate acquisitions into the Oracle 11i/11.03-based ERP system.Facilitated knowledge sharing across all teams related to conversion, including Process, Legacy, Technical, and User communities.Integration Analyst, Blockbuster 2005Ensured the timely and complete delivery of test design and planning deliverables, provided functional direction, leadership, training and mentoring to the testing associated with the release.Trained staff members on execution and problem resolution procedures on an ongoing basis to advocate best in practice processes and contribute to continuous process change activities.Implemented and designed testing and release control processes and produced deliverables including exit criteria on schedule and according to project standards.Functional/Test Analyst, Charter Communications 2004-2005Spearheaded an initiative to implement improvements to the work plan, which resulted in a more organized work effort and made served as a functioning tool to be used company wideOversaw troubleshooting for various areas of concern with applications in the automation of implementation.Generated test conditions, test scripts, and analyzed discrepancies from subsequent test results.Senior Project Coordinator, Bellsouth/AT&T 2002-2004Created and maintained Work Breakdown Structure and schedule for a major enhancement and new development effort by utilizing Microsoft Project to assist the team lead with a teamwork plan to track deliverables and deadlines. Worked with business managers on the development of proficiency-training plans for new and modified business processes and information technology solutions.Scheduled and facilitated test status meetings and distributed meeting minutes to coordinate implementation activities with other third-party vendors. Assisted the team lead in gathering and producing user-requirement documents, data flow and process flow diagrams.EDUCATION AND CERTIFICATIONSBachelor of Science, Mathematics Spelman College Atlanta, GA cum LaudePMI Project Management International InstituteCertified Business Analysis ProfessionalAgile Certified ProfessionalSalesforce Admin 101(in progress)SOFTWARE SKILLSSalesforce.comJIRAVISIOTFSRally Microsoft Office XP/Project C++ .Net Oracle Financials Amdocs-Clarify/Ensemble Jacada-WinFuse WorkspaceDocumentum SharePoint Java PeopleSoft Financials Epic/Allscripts SOAP-based Web ServicesAgile/SCRUM/Iterative/RUP PVCS SVN SQL Apex SOQL XML JavaScript EDICall CenterMobile App/APISharepointTopTeamUML BI Data Reporting UI/UX (Axure/Balsamiq)Mercury Interactive Certified/Mercury Quality Center-Test Director (ALM) Microsoft Office |
