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Customer Service Support Specialist Resu...
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Title Customer Service Support Specialist
Target Location US-AZ-Phoenix
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Phoenix, Arizona Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCE:Fresh Start Resource CenterPhoenix, Arizona 12/2021  02/2022Behavioral Health TherapistDuties performed in accordance with established policies, procedures, rules and regulations of state and regulatory agencies. Responsible and accountable for the following: Cognitive behavioral therapy  worked with clients to solve daily life and social problems Mediation Provide feedback on daily and current challenges Weekly classes on treatment approach Provide support and a safe environment for clients to learn to deal with anxiety, general stress, anger control, substance abuse and money management Educate clients about Alcoholics Anonymous and principals of AA Work with clients to replace negative thoughts with objective to balance their thoughts to create strength awareness and coping skills Weekly outreach to homeless shelters, feeding and sharing hope for recovery Assist therapist in the implementation of the patient treatment and care plan Assist with advanced directives, living wills, and POA documents Southwest Behavioral Health Services (SBH)Phoenix, Arizona 06/2017  12/2021Recovery Support SpecialistImplement the individual treatment plans for clients in SBH services, record client behavior, and provide a safe, supportive environment which allows them to increase their living skills and to learn to participate in day to day activities.Basic duties include, but are not limited to: Provide transportation to attend appointments and other outings that meet program requirements Assist people in SBH services by facilitating group activities, provide mentoring/support in coordination with clinical services and provide skills training in individual and group settings, including home-based settings Assist in advocacy efforts on behalf of people serviced as well as act as a liaison between clinical staff members and individuals/families in services Provide education and support to family members Plan and organize activities within the outpatient clinic structure Participate in clinical staff meetings as requested Candidate's Name
2Candidate's Name
EXPERIENCE (contd): Complete daily paperwork requirements, including assigned clinical record documentation according to SBH criteria and format which includes but is not limited to: Providing a record of patient medications and Incident reports which include mediating or restricting any violent behavior, hospitalizations, and death. Document clinical progress in approved agency format Complete and retain current certificates in required training topics, including but not limited to: CPR, First Aid, Recovery Practices and Principles, Crisis Intervention, and all SBH topics Assist in crisis intervention efforts as directed by supervisor AZ Right NowPhoenix, Arizona 1999  2017Owner/Sales/Repair Technician Provide presales expertise and solutions regarding HP products and post-sales service and maintenance Provide customer service including, but not limited to: Install, maintain and repair customer equipment Troubleshoot, diagnose and repair HP laser printers at customer sites Communicate and interact with IT staff to analyze needs and propose solutions Weekly follow up with established customer base to provide pro-active service regarding customer needs and satisfaction Communicate and interact with management to make knowledgeable and workable purchasing decisions with regard to equipment and supplies Develop and maintain customer service and a working relationship with customer base for sales of toner and printer supplies Research, develop and maintain working relationships with vendors to provide efficient and quality supplies to customers as well as purchasing parts needed in the repair of customers equipment Knights of the RoundtablePhoenix, ArizonaKnights of the Roundtable is a mens peer-based recovery group for those seeking to connect with a community and support as part of their program for recovery of various addictions. My recovery date is February 25, 1998 Leading member of steering committee utilizing my organizational and networking skills and work discipline toward developing connections with the various recovery groups in the valley 2Candidate's Name
3Candidate's Name
EXPERIENCE (contd): Marketing and networking to organize and promote annual humanitarian trip to Mexico in conjunction with Amor Ministries Plan, organize and conduct annual golf tournament to fund Knights events Provide community service opportunities through Knights annual food collections and meals at Thanksgiving as well as Christmas donations to families in need Facilitate retreats twice a year in Prescott, Arizona for the last 12 years* Work with men in the Knights group to bring speakers to each retreat and select members to speak about their experience and perspective on the 12 Steps Terros LiaisonAs the Terros Liaison, I was responsible for the communication between 5 meetings throughout the Valley filling in as chairperson as needed.SKILLS:Microsoft Office  working knowledge of Excel, Word and Outlook HP Printer diagnosis and repairEDUCATION:SBH Recovery CollegeMental Health First Aid CertifiedPeer Support CertifiedCurrent CPR and First Aid TrainingLevel one Arizona Fingerprint Clearance CardPhoenix College3

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