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Title Network Administrator Help Desk
Target Location US-MN-Minneapolis
Email Available with paid plan
Phone Available with paid plan
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Plymouth, MN Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLECreative Problem Solver Analytical Thinker Collaborator Leader Strategic Innovator Solution Delivery Customer Centric Cyber Security-Minded Tactical Planner Technical Mindset Team Builder IT/OT Integrations Profile of Skills and Qualifications:Cyber security-minded professional progressively promoted with over 20 years of managing enterprise-level infrastructure, security strategy, and operations focused on accomplishing company goals and increasing profitability while providing superior customer serviceAccomplished in developing and implementing complete architectures according to business needs for physical, virtual, and cloud infrastructure strategy with global impactAreas of expertise:System Administration (Windows World) and Cloud Cyber Security and NetworksPolicy Creation in Compliance with Industry Horizontal Computer SystemsBackup and Disaster Recovery Plans Network AdministrationProficient in forecasting, preparing, and managing capital and operational budgetsAdept in developing and documenting computer security and emergency measures, policies, procedures, tests, and implementing remediation tracking tools to enforce network security protocol compliance with meticulous attention to details and ingenuitySkilled in collaborating with diverse groups including key stakeholders, business partners, cross-functional teams, outside consultants, and vendorsEagerly accept complex challenges; committed to professional growth and development and updating technical knowledge and skillsExhibit excellent interpersonal, written and verbal communication, organizational, prioritizing, and multitasking skillsEffectively work independently and as integral team memberAccomplished in people management and building multiple teams from the ground up; skilled in training, coaching, mentoring, supervising, and evaluating personnelProfessional Work Experience:Strategic and Security Computer Consulting Services (consulting) Darcy Solutions. 04/2022-currentWorking with a small start up to create initial enterprise systems and philosophies to handle future growth expectations from their work in groundwater-sourced geothermal technologies. To date most of this has involved creating an M365 environment including Exchange Online and SharePoint onboarding. IT Operations ManagerAsmodee North America 06/2022-01/2023Managing a help desk team of three (3) acting as player/coach who supports the business by ensuring a stable and reliable infrastructure. Scope encompasses Help Desk and IT Operations projects which includes team personnel management, network infrastructure, servers, storage, telecommunications, Microsoft 365, firewalls, security, operating systems, Responsibilities also include vendor management, disaster recovery, system metrics/SLAs, asset management, software license compliance and auditing. North America scope currently covers 4 main offices, 2 warehouses, and approximately 400 employeesDirector of Information Technologies Senior System Network Administrator Help Desk Manager Novaspect, Inc. 08/2000  03/2022Director of Information Technologies; Schaumburg, IL Chanhassen, MN (12/2014  03/2022) Manage team of six (6) including Help Desk, System Administrator, Network Administrator. Complete performance reviews and conduct salary negotiations. Serve as System and Network Administrator when needed.Manage annual budget of approximately $1.5 millionOversee supplier contracts for WAN/LAN, Telco, support contracts, and cloud contractsCreate strategic direction for company technology systemsManage and balance security risks verses business risks Senior System Network Administrator Help Desk Manager; Schaumburg, IL (12/2006  12/2014)Oversee design, implementation, and maintenance of backup and disaster recovery plan for local and branch locations by utilizing DFS, Tape, and D2D backups. Nick E. Martell 847.732.5571 EMAIL AVAILABLE p. 2 Senior System Network Administrator Help Desk Manager; continued,Maintain servers, LAN, and security in five (5) branch office locations including various Cisco router and switch platforms, and PIX and ASA firewallsDesign and oversee the virtualized environment running ESXi with HP and NetApp SANs; oversee Microsoft SQL version 2000 and 2005 database administrationDirect implementation, maintenance, and administration of hardware and software including: o Microsoft Exchange 2016, 2003  2010 Microsoft Windows up to 2019 Active Directory o LAN/WAN Equipment and Connectivity Cisco VoIP (Call Manager, Unity) System and Network Administrator; Eden Prairie, MN (08/2000  12/2006) Supervised the upgrade and migration of three (3) Windows NT domains to a single Windows 2003 Active Directory forest. Managed migration from CCMail to Microsoft Exchange 2000 with secure Outlook Web Access. Developed and implemented backup and recovery strategy. Maintained Cisco VoIP telephony system. Ordered and configured new systems including:Local Servers and Workstations  Cisco PIX VPN ConnectionsDNS, WINS, DHCP, Terminal Services, and Active Directory Services  Local LAN/WAN Equipment Winthrorp Resources; Minnetonka, MN 06/200007/2000 Assistant Network AdministratorManaged system administration of Windows NT and Novell Network. Provided support and upgraded servers and PCs. Created and distributed PC images using Norton Ghost. Cap Gemini; Minnetonka, MN 10/199906/2000Help Desk Specialist Help Desk ConsultantProvided technical support and administration of AS/400 platform and Microsoft products including MS Office, Windows 98, Windows 95, and WinNT networks.Rollouts, Inc.; Chaska, MN 08/199910/1999Computer TechnicianServed on team of over 20 charged with installing equipment and providing technical support in a computer upgrade rollout for IBM in multiple locations in the Midwest. Each team installed 100 machines nightly and ensured 2000 computers were operational.Sykes Enterprises, Inc; Bismarck, ND 1996  1999Help Desk SpecialistProvided computer support for IBM hardware platforms, several ISPs, multiple products, and networks. Served inspecial tier to handle escalations and resolve complex issues. Education and Certifications  Microsoft and Cisco:Certified Information Systems Security Professional (CISSP) 2022-Microsoft Certified: Azure Fundamentals 2023-Cisco Certified Network Associate (CCNA) 2002  2012Microsoft Certified Systems Engineer (MCSE) for Windows Server 2003, 2000, and NT 4.0

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