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Click here or scroll down to respond to this candidateCandidate's Name
Bremerton, WA Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryHighly knowledgeable Sr Application Analyst with wealth of healthcare experience and expertise in problem-solving. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.SkillsTechnical SupportCreative SolutionsHIPAA RegulationsMentoring/TrainingApplication SupportHealthcare PlatformsClient SupportHealth InformationProblem ResolutionExceptional Customer ServiceHealthcare ManagementWork HistoryHealthcare Data Analyst, 01/2023 to 02/2023Epic, Pediatric NorthwestResponsible for collecting, sorting, and analyzing data from EMR application and enters it into required databasesGathers data to achieve administrative needs and goalsUnderstands data storage and data sharing methodsInvestigates data to find patterns and trendsDeep understanding healthcare business operationsResponsible for converting data into usable information that is easy to understandProvides and communicates analytic insights to leadershipOrganizing and transforms information into easy-to-understand graphs, tables and reportsCommunicates with stakeholders to understand data content and reporting requirementsProvides data analysis and report generation in support of internal and external reporting requirementsResponsible for providing written reports to various stakeholders within organizationManages over 10 providers schedules and scheduling templates and softwareSr Epic Application Analyst, 10/2012 to 04/2019Providence Health and ServicesPrimary responsibility is working cross functionally with different Epic Applications (ASAP, AMB, ClinDoc, Cadence, Optime, Prelude, Beaker, Oncology, Cupid, MyChart) teams to determine where issue/problem resideAnalyze enterprises applications, system requirements to determine system functional specificationsDesign, validate, confirm new or changed functionality within Epic's environment that meets customer specificationsProvide complex qualitative/quantitative business analysis on data information collected as part of application requirement gatheringWork closely with business users, application team to design, build, execute comprehensive integration for User Acceptance Testing (UAT)Create, maintain all necessary documentation, training materials for application implementation needed for any changesEvaluate, adopted new technologies to address clients changing needs, provide system maintenanceDefined IT process workflows through meetings with stakeholders.Analyzed technical problems with high accuracy and attention to detail.Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.Self-motivated, with strong sense of personal responsibility.Proven ability to learn quickly and adapt to new situations.Executed over 15 implementation, 4 System updatesSr Epic PB Application Analyst, 12/2011 to 11/2012Providence Health and ServicesProvides analytical consulting with top tier analysis of multiple applications on highly complex applicationsWorks closely with other application analysts, project teams to complete actions assigned on team-level work plans, report status, progress, project-related issues to Application Manager as appropriateExpected to Deliver exceptional level of service to each customer by listening to concerns, answering questions, providing follow-upManaged 20 incoming calls, emails per day from internal/external customersWorked well in team setting, providing support and guidanceEMR, 02/2011 to 11/2011Electronic Medical Record, Pacific Medical CentersResponsible for being subject-matter expert in support of EMR software implementation, serves as liaison between end users and Epic implementation staffResponsible for analyzing, mapping, assisting in build of functionality to match facilities ideal workflowPosition requires documenting, working with Epic, representatives from multiple departments to tailor system to fit organization's needsChange agent to organization in communicating, championing project benefitsPerforms in-depth analyses of workflows, data collection, report details, other technical issues associated with use of Epic softwareUtilize facilities project management methodology, relevant tools and templatesPlanned and executed 2 successful implementations of Epic EMR systemUtilized electronic medical record systems to store, retrieve and process patient dataManaged priorities and test activities to meet project test schedules and deliveriesTracked over 20 weekly customer calls, onsite service visits into company's system using Epic softwarePB Systems Analyst, 12/2008 to 07/2010Resolute, University of Washington PhysiciansPartnered with Physicians, IS staff, users, IT affiliates to develop procedures, protocols tools to ensure EPIC system is maintained accurately/efficientlyWork with business users in support Resolute Professional Billing application, Documents, communicates on-going business requirementsIdentifies problems or areas of opportunity in organizational processes, workflow, related technologySeeks input, feedback, additional information from business owners, stakeholders, customer/clientsWork with customer/clients to thoroughly test to assure quality of applicationsDocuments workflow, operational procedures, records support documentationExcellent communication skills, both verbal and writtenManaged 30 incoming calls, emails per day from customersEDI Coordinator, 03/2005 to 11/2008Community Health PlanResponsible for being primary liaison for hospitals, medical centers, clinics, relating to Electronic Data Interchange (EDI) inquiries, new trading partner set up and system administrationTracked files from origin to destination and troubleshot errors.Trained customer service personnel in strategies for supporting electronic data interchange activities.Built and deepened positive and productive relationships with business partners.Participated in system development life cycle from requirements analysis through system implementation.Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.Created and maintained EDI customer mapsEducationCertificate: Epic Resolute Professional Billing: 06/2009Epic - Verona, WICertificate in Data Communications: 06/2002University of Washington - Seattle, WACertificate in Basic Network Technology: 10/2001University of Washington - Seattle, WABachelor of Arts: Public Administration, 06/1989Seattle University - Seattle, WAAccomplishmentsUnderstands HIPAA, ANSI X12 transactions, HL7 standards, CRM softwareAccountable for designing, developing, maintaining education materials to support EDI training to provider network, outreach to the Community health Plan's provider communityRelied upon for issue resolution, process flows, analysis of EDI usage, working with management to improve EDI rates by participating in defining, refining the corporate EDI strategyAn integral part of the coordinators job is performing research, multi-tasking, communicating with various internal staff/external staff along with outside vendors |
