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Professional Summary: Over 8+years of experience in different roles of a software development life cycle including 6 years of experience in Salesforce.com CRM, Service Cloud, Marketing cloud and Force.com Platform with proficiency as Administrator, Developer and Consultant. Familiar with Marketing cloud for building journey builder in running more than 10+ campaigns along with studio and contact builder. Tracking Data Extensions /Data filters Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ. Implemented Salesforce Development Cycle covering extensively in Sales Cloud, Service Cloud.
Expert in Salesforce CPQ (Steelbrick); strong experience in configurations, product rules, pricing rules, advanced approvals, option constraints. Certified on Salesforce Steelbrick CPQ, Salesforce Admin, Sales Cloud, and also a Trailhead Range. Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform. Experience in working with Sales Cloud and Service cloud. Hands on experience in SFDC development using the APEX classes and Triggers, Components, SOQL, SOSL, Force.com API. Experienced using Salesforce Lightning UI. Created Components and Apps in Salesforce Lightning and Salesforce1 Mobile Experience. Pervasive experience in performing tasks like Consigning Roles, creating Profiles, Queues, Public Groups, Sharing Rules, Users, Permission Sets Implemented security and sharing model finely control the user s access to different data. Proficiency in SFDC Administrative tasks like Custom Objects, Custom fields, Formula Fields, Validation Rules, Field Dependencies, Email Templates, Process Builder Flows, Email Services, Approvals, Custom Report Types, Reports, Dashboards, Workflows, Email Alerts, creating Relationships between Standard and Custom objects, Entity Relationship Diagrams, Record Types, Page Layouts, Tasks and Events. Extensive experience in Lead, Case management, web-to-lead, Web-to case, Email-to-case, Field Mapping, Assignment Rules, Lead Settings Worked on Conga Templates to create a new template on Opportunities and Contracts Analyzed current strategies, recommended for efficiency improvement, coordinated and implemented the enhancements in Agile/Scrum mode. Extensive experience on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Leads, Campaigns, Reports and Dashboards. Used Data Loader for Insert, Update, Delete and bulk import or export of data from Salesforce.com, So objects is used to read, extract and load data from Comma Separated Values (CSV) files. Defined Lookup and Master-Detail relationships on the objects and created junction objects to establish connectivity among objects. Experienced in UI including HTML, CSS and experience in Apex, MS SQL Server and MySQL Database. Experience in deployment from Sandbox to Production using Force.com Migration tools like Force.com IDE, Change Sets. Worked on Chatter that connects, engages, and motivates users to work efficiently across the organization. Worked on Chatter feed items, feed tracking and groups Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits. Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language Hands on experience in Salesforce Lightning components design & designing compact layouts using Apex triggers, Page layouts, Visual force pages, workflows for Mobile platform. Experience in working on source control tools like GIT, Jenkins, Source Tree, JIRA, and Rally & TFS.Technical Skills:Salesforce TechnologiesSalesforce CRM, Salesforce SFA, Apex Language, Apex Scheduler, Apex Classes/Controllers, Batch Apex, Apex Triggers, SOSL, SOQL, Visual force (pages, controllers & components), Lightning, S-Controls, Salesforce CPQ (Steelbrick), Apex Web Services, Workflow & Approvals, Reports & Dashboards, Analytic Snapshots, Custom Objects, Change Sets, Marketing CloudSalesforce ToolsEclipse, Force.com Eclipse IDE Plug-in, Data Loader, Force.com platform (Sandbox, Production) and Sandbox loading & Testing, Force.com Migration Tool, SMS Magic.LanguagesJava, ApexWeb TechnologiesSOAP, REST, CSS, JavaScript, HTMLDatabases & Office ToolsForce.com DB MySQL, MS SQL Server, MySQL, MS Access, MS Office.ETL/Integration ToolsApp Exchange, ETL Data Extraction, Workbench, Mobile App Development, Salesforce SDKPlatformsWindows NT/2000/XP/Vista/7, Windows Server 2000/2003/2008Project ManagementAgile/Scrum, SDLC, waterfallCertifications: Salesforce Certified Administrator (SP19) Salesforce Certified Platform Developer I (WI20) Salesforce Certified CPQ Specialist (SP20) Salesforce Certified Marketing Cloud Admin
Professional Experience:Demant /Birdsong June 2022 to PresentRole: Salesforce Admin / DeveloperDemant is a global hearing healthcare and audio technology group, through more than 115 years, our company has developed hearing health and from this platform, we have taken new steps into the broader area of audio.Responsibilities: Design, implement and update the Salesforce system and capability landscape according to business needs Setup with marketing cloud with sales cloud. Used Email studio workshop and trained social media managers on how to use the platform. Assigned social studio automation roles and permissions to accomplish various task such as edit data, source, rules, rule action and rule condition. Used journey builder to automate the emails to auto populate via sales cloud. Created different email templates to auto emails in sales cloud. Create technical roadmaps, solutions, and reference architectures that empower our stakeholders and maximize customer value, using the breadth of the Salesforce solutions available to align and package the right solutions with the right business problem. Lead design workshops and requirements gathering sessions with Program Managers, Enterprise Architect, Product Owners, BA s and Scrum Masters. Translate business requirements into solution designs that can be developed and configured, with high emphasis and priority on declarative development. Partner with internal and external resources in creating application and design documentation that leverages Salesforce best practices, including integrations of different business systems. Develop, maintain, create, and improve validation rules, custom workflows, Visualforce pages, Apex customizations, custom objects, fields, and formulas Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and how-to assistance Develop or review development of test protocols for testing application before user acceptance. Review test results and direct further development Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace Proactively engage on continuous improvement efforts for application design, support, and practice development efforts Provide recommendations on how to improve our Salesforce operational platform Performing hands-on software development and testing.2U University Jan 2021 to May 2022Role: Salesforce Admin / DeveloperAmerican Educational Technology company that contracts with non-profit colleges and universities to offer online degree programs. The company supplies its client institutions with a cloud-based SAAS platform, coursework design, infrastructure support, and capital.Responsibilities: Created Custom Objects and fields for transactional and contractual information. Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic. Installation of SMS Magic tool on existing Salesforce org. Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization. Experiences working on sales cloud and service cloud
Used SOQL&SOSL for data manipulation needs of the application using platform database objects. Automated business processes such as sending Email alerts, updating fields, assigning tasks using Workflow rules and Process builder. Created custom Dashboards for manager s home page and gave accessibility to dashboards for authorized people. Deployed applications from developer sandbox to other sandboxes and as well as Production using COPADO change management tool and Change Sets. Deployed XML Packages using Workbench into the Sandbox.
Implemented the object model Custom/Standard objects, Record types, Relationships, Formula fields, Rollup Summary fields, Page Layouts, Validation rules, Security (Sharing Rules, OWDs) and Custom Tabs.
Created and maintained Users, Profiles, Permission sets, Queues and Public Groups for more than 2000 users in the organization.
Solving the Incidents/Tickets, and responding them within the given SLA.Elavon US Bank- Atlanta, Georgia March 2020 Dec 2020Role: Salesforce CPQ Specialist / DeveloperElavon is a processor of credit card transactions and a subsidiary. Elavon offers merchant processing in more than 30 countries and supports the payment needs of more than 1,000,000 merchant locations across the globe.Responsibilities: Build CPQ Quoting & Product configuration, pricing for Fortinet. Customer has a large family of product with many dependent components and were adding product at individual SKU level. The ask was to improve the user experience, simplify the quoting process and help the sales team with guided selling and product configuration. Presented multiple product configuration options and then build the selected configuration. As, there were many configurations, build an apex program to load the CPQ configurations. Used the pricing rules to build the discounting logic and reduce the complexity of existing process. Used advanced approvals to simplify approval process used currently and migrated from old standard approval logic to advanced approvals, Reduced, eliminated need of custom apex logic. Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows. Worked on Lightning Process builder flows, Connect API, Chatter and quick Action. Worked on Conga Templates to create new templates on Opportunities and Contracts Worked on Data Loader, which helps us to perform CURD operation with the help of CSV files. Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects. Used it to read, extract, and load data from comma separated values (CSV) files.PricewaterhouseCoopers (PwC) - Atlanta, Georgia March 2019 May 2020Role: Salesforce Admin/ DeveloperINDIGO AgricultureThis company offers crop storage and other logistics programs for farmers. This company also contracts with growers to purchase their crops at a premium and resell them to buyers and assists with logistics.
Responsibilities: Designed and developed Apex Triggers for various functional needs in the application. Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows. Implemented Salesforce Development Cycle covering extensively in Sales Cloud, Service Cloud.
Worked on Lightning Process builder flows, Connect API, Chatter and quick Action. Worked on Conga Templates to create new templates on Opportunities and Contracts. Experience in SFDC Integration using Web Service and Apex Programming, App-Exchange Packages& Custom Applications, Salesforce.com Service Cloud expertise. Worked on the designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom Reports and Dashboards and various other components as per the client and application requirements. Worked in Customizing Salesforce application such as Profile Creation, Mobile Profile Creation, Roles, Workbench, Validation rule, email template, reports, dashboards, queue implementation etc. Experiences working on sales cloud. Used field level security along with page layouts in Lightning to manage access to certain fields. Created Managed Package using Eclipse. Migrated from sandbox to production using FORCE.IDE. Worked on Data Loader, which helps us to perform CURD operation with the help of CSV files. Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects. Used it to read, extract, and load data from comma separated values (CSV) files. Worked with compatibility in a team to Gather, Analyze, Create technical, functional documents and System design. Created Email Alerts, Email templates, Sharing Rules, Reports and Dashboards, Salesforce1 mobile.Century link - Denver, CO Aug 2018 - Feb 2019Role: Salesforce Admin/ DeveloperCentury Link is a service provider in the United States that partnered with Salesforce to transform its customer service operation. CenturyLink Enterprise Business provides products and services around Network, Cloud, Security, Voice, and Managed Services to enterprise customers. Century Link s Network services include SD WAN, MPLS/IPVPN, Hybrid WAN, Ethernet, Internet Access, Wavelength services, Dark Fiber and Private LinesResponsibilities Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features. Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages. Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile. Retrieved some data and its functionality from third Party API s and displayed within the lighting component Created multiple Lightning Components, added CSSand Design Parameters that makes the Lightning component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component. Used Lightning Process Builder for visualizing and creating automated business processes. Added Lightning Component to Lighting Pages and Record Pages. Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications. Designed, and developed the new interface for implementing a better solution that replaced the old interface. Created Custom objects, validation rules, Custom tabs, Components, Visual force Pages to meet the application requirements. Worked on web services to integrate Salesforce using REST API calls. Developed and Customized User interface in Salesforce.com using Apex controllers and Force.com IDE. Worked on Accounts, Opportunities, Quotes, and Orders and implemented the logic based on the business needs. Created Page layouts, Record Types, Profiles, Roles, Permission settings, Users, and sharing settings. Created Multiple Sandboxes to migrate all the related Development, Customizations, and Configurations from one system to another system. Created Email Alerts, Email templates, Sharing Rules, Reports and Dashboards, Salesforce1 mobile. Used Inbound/Outbound change sets and Eclipse for deploying components from Sandbox to Production Environment. Migrated Data and associated the relationship for Standard as well as Custom objects using data loader, Import Wizard. Designed and developed Visual force pages and controllers. Built apps visually with Lightning App Builder, Lightning Components.IBM Private Ltd. Bangalore, India Sept 2015 Feb 2018Thomson Reuters Inc.Role: Salesforce ConsultantInformation that provides professionals in the financial and risk, legal, tax and accounting, and media markets with the intelligence, technology and human expertise they need to find trusted answers. We developed the technology for the company uses Apttus to sell their products to law firms-Incorporating self-service with best experience with UI and flexibility of configuring different options of products.Responsibilities Gathered user and functional system requirements via workshops, interviews and workflow storyboards and working with stakeholders and project teams to prioritize collected requirements. Involved in the development of CPQ using APIs and Callback classes for creating pricing constraint rules and configuration of the price book and custom coding of the web services into the pricing system for turbines from internal systems etc. Worked on various AppExchange products according to the needs of the organization. Salesforce.com full cycle implementation involving integration with Oracle for Order to Cash implementation (O2C).
Designed and build compensation metrics, reports, and tools to inform compensation program decisions and forecast, report, and/or analyze compensation business outcomes. Partner portal, customer portal Implementation & attended Dream Force events to get the real-time integration with business partners.
Worked with business analyst to develop project implementation and plans including user interfaces. Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality. Handled Salesforce Partner portal, customer portal Implementation & attended Dream Force events to get the real-time integration with business partners.
Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects. Involved in using Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Worked with business analyst to develop project implementation and develop plans including user interfaces. Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality. Involved in business and technical grooming sessions and provided solutions for various stories.
Coordinated the migration of CPQ hierarchical system to Salesforce using X- Author for Excel Tools Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.TATA Communications Ltd. Pune, India Jan 2014 to Aug 2015Addison IT Solution
Role: Salesforce AdminResponsibilities: Used the sandbox for testing and migrated the code to the deployment instance after testing. Requirements gathering and doing configuration and customization according to business requirement.
Designed and developed interactive static HTML screens as screen level prototype, JavaScript for client-side validation and used Cascading Style Sheet (CSS).
Created browser-based UI using HTML, JavaScript, AJAX components.
Designed the HTMLs for Claims, History and Payment Modules, Created JavaScript for client-side validations. Developed Business Logic and Interfacing components using Business Objects, XML, and JDBC.
Used AJAX, JSON to send request to the server to check the functionality of the website.
Performed Administrative activities using Apex data loader, import wizard to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
Environment: Salesforce.com Application, Sandbox, Data Loader, JSON, AJAX, JavaScript, SOQL, SOSL, Relationships, Validation Rules Workflow & Approvals, Custom Reports, Dashboard.Education Summary:Bachelors in Electrical and Electronics Engineering
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