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Click here or scroll down to respond to this candidate [pic][pic][pic] Candidate's Name
Contact: Street Address -645-Street Address
CUMMING, GA Email:EMAIL AVAILABLEExperience Summary: . 7+ Years of total experience in the IT industry in which 5+ yrs Salesforce Admin of experience in enterprise-level Salesforce projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success in Sales cloud,Service and Marketing cloud. . Extensive experience with Salesforce configuration, including standard objects, custom objects, object relationships, validation rules, workflows, and security controls. . Performed the roles of Administrator. Excellent knowledge and working experience on Administrative functionalities like setting up of Security & Sharing (OWD, Role Hierarchies, Public Groups, and Sharing Rules), User Management & Profiles, testing and maintaining Workflow rules, Approval Processes, Letter heads and Email Templates,CPQ. . Experienced in mass uploading, updating data into accounts, leads, contacts, campaigns using Salesforce.com Import Wizards, Force.com Data Loader, Workbench, Excel Enabler. . Experienced in deployments using Change Sets. . Experienced in Requirements Gathering, Analysis & Documenting the use cases, participated in JAD Sessions with clients/ customer groups in various projects. . Keep myself current on Salesforce releases, new features, product roadmaps and applications available from 3rd parties on the Salesforce AppExchange. . Worked in Agile Environment with small and large teams having ability to multi-task and work creatively in a fast-paced environment. . Excellent team player, ability to meet tight deadlines, and work well under pressure. . Self-motivated and have ability to adapt quickly to new technologies and environments.Education Details:Degree: Bachelor of Engineering B.E. (Computer Science)Year of Passing : 2006Institution: Anna University, IndiaActive Certifications: . Salesforce.com Certified Force.com Administrator (ADM 201) . Salesforce.com Certified Platform App Builder . Force.com Certified Platform Developer 1TRAININGS: . Attended formal training on Salesforce.com Administration Essentials. . Attended formal training on Salesforce.com Advanced Administration. . Attended formal training on Developing application using Force.com Platform.Technical Summary:|Sales Cloud |Salesforce automation including Leads, Web to lead, || |Accounts, Contacts, Opportunities, Contract ||Service Cloud |Cases, Solutions, Ideas, Customer Portal, Customer Self || |Service portal, web to case, email to case, Incident || |Management ||Change Management |Inbound & Outbound Changeset ||Tools | ||Data Management Tools |Data Import Wizard, Data Export, Mass Transfer/Delete || |Records & Apex Data Loader ||Business Automation |Workflow Rules, Email Alerts, Approval Processes, Process ||and Data Validation |Builder, Assignment Rules (Web- to-Lead, Web-to-Case, || |Email-to-Case), Validation Rules ,Security and User || |Management ||Database |MySQL, SOQL, SOSL ||Others |Einstein analytics , Salesforce Mobile App || |Customization, API calls |Salesforce.com :Education Details: B.E. (CS) from Anna University, IndiaProfessional ExperienceCoretelligent , Atlanta, GA Oct 2022 to June 2023Salesforce.com Administrator /Sales OperationsCoretelligent is a leading provider of comprehensive managed and co-managedIT support, cybersecurity, digital transformation, DevOps, cloud services,and more. Our team of world-class experts provides top-tier organizationswith the services they need to thrive in today's digital economy. We'reproud to be one of the most awarded IT service providers in the nation.Providing complete IT support 24/7/365 days a year, our innovativeproprietary technology solutions and full suite of security services ensureexceptional business performance, data protection and security for ourclients' most sensitive information assets. Responsibilities: . Performed user setup and provided Administrative support required for managing 600 users across the different countries. . Very good knowledge on using the lightning platform, played a key role in transition from classic to lightning. Made sure all the objects, layouts, fields are reflecting the same as the classic interface using the lightning app builder. Worked with super users from different regions and performed the UAT. Worked immediately on resolving the issues submitted during the UAT sessions and been a part of successful lightning transition.. . Worked closely with the QA and UAT teams in the testing phase and worked closely with Salesforce users providing direct support during post- implementation issues. . Extensively worked on mass uploads of different object data using excel enabler, import wizard, workbench by following the required business rules and documentation. . Strong knowledge and experience with the sharing & security process. Minimized the number of profiles used by communicating the business people and discussing the level of access needed for the respective users and merged the profiles. . Worked on multiple Process builders to make multiple automation steps for adding users automatically to the training and All SFDC users public groups, updating records. . Created reports which are useful for the business people to overcome the limitations of lightning such as field display limit on the related list. Received appreciations from users for saving time. . Worked on Security & Sharing setting like OWD, Role Hierarchy & Sharing Rules for providing access to different levels of users. . Created permission sets for different use cases like providing Pardot permissions to certain users, View All data permissions based on the requirements. . Developed guides and also created videos to explain the different installation processes of lightning for outlook, Salesforce for mobile installation, related list quick links, any new business processes added for users to understand better. . Involved in customizing the Salesforce.com application to match the functional needs of the organization. . Involved in data mapping activities to import data provided by the internal data warehouse into salesforce. . Extensively worked with Data Loader and Bulk API to import or export the data from Salesforce.com objects in very large volume. . Built SQL scripts to retrieve data from SQL SERVER databases. . Built complex reports using SQL Scripts. . Provided training to Level 1 Support to use the CRM application and to use Client Services Ticketing System. . Involved in Data Mapping and Data Migration from legacy systems to SalesForce.com objects and fields. . Customized Page layouts for Opportunity, Contacts and Accounts for different profiles. . Used Change sets in Deployment. . Extensively worked on creating campaigns, mass uploading campaign members and updating them. . Extensively worked with Pardot tool, to send mass emails to our customers regarding any price increases or upcoming campaigns information. Worked on setting up users, syncing leads/contacts from Salesforce to Pardot, creating email lists, developing some emails drafts and sending them. Also worked on HTML code to add the new features into the Pardot email templates. . Configured Products, Catalog Hierarchies, Bundles , Bundles within Bundles ,Price Lists across all products . . Responsible for handling the Salesforce production support for users around the globe. Cabot managed all of its customers, opportunities, campaigns, some major custom objects data in Salesforce. . Worked on the different Salesforce functionalities in different use cases like Validation Rules, Assignment Rules, Workflows, Approval Processes. . Always a team player and a go to person to many users whenever there are any issues.Global Payments , Alpharetta, GA Oct 2021 to Apr 2022Salesforce.com AdministratorGlobal Payments Inc. (NYSE: GPN) is a leading payments technology companydelivering innovative software and services to our customers globally. Ourtechnologies, services and team member expertise allow us to provide abroad range of solutions that enable our customers to operate theirbusinesses more efficiently across a variety of channels around the world.Headquartered in Georgia with nearly 24,000 team members worldwide, GlobalPayments is a Fortune 500 company and a member of the S&P 500 withworldwide reach spanning over 170 countries throughout North America,Europe, Asia Pacific and Latin America Responsibilities: . Administrated and monitored the company's Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert . Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings. . Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service. . Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation. . Developed and Customizing salesforce.com application based on the user needs. . Developed field & page layout customization for the standard objects like Account, contact, Leads. . Maintained and gave permissions to communication templates based on Profiles. . Performed Data Analysis and migrated data from SQL Server database to sales force. . Involved in Accounts Merging, maintaining Public Groups. . Created Reports and Dashboards as per the customer requirements. . Worked on Record Types, Validation Rules, Triggers and Page Layouts. . Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products. . Imported accounts and contacts data through Import Wizard. . Worked on data migration from databases to SFDC using Data Loader. . Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy. . Performing the Risk Analysis and Cost Assessment for the Project implementation. . Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals. . Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports. . Created new custom objects, assigned fields, custom tabs, components, custom reports. . Created custom Reports based on business need and associated them to Dashboard. . Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.Renew Financial , Alpharetta, GA Mar2020 to Feb 2021Salesforce.com AdministratorRenew Financial is on a mission to help homeowners finance improvementsthat make their homes healthier and safer. Our Property Assessed CleanEnergy (PACE) model is an innovative, low-cost financing solution thatallows homeowners to repay these improvements over time on their propertytaxes. To date, our financed projects have led to greenhouse gas reductionsequivalent to removing over 264,000 cars from the road. Hailed byScientific America "as an idea that will change the world," Renew Financialis aggressively expanding PACE and other program offerings in California,Florida and nationwide. Responsibilities: . Performed user setup and provided Administrative support required for managing 600 users across the different countries. . Very good knowledge on using the lightning platform, played a key role in transition from classic to lightning. Made sure all the objects, layouts, fields are reflecting the same as the classic interface using the lightning app builder. Worked with super users from different regions and performed the UAT. Worked immediately on resolving the issues submitted during the UAT sessions and been a part of successful lightning transition.. . Worked closely with the QA and UAT teams in the testing phase and worked closely with Salesforce users providing direct support during post- implementation issues. . Extensively worked on mass uploads of different object data using excel enabler, import wizard, workbench by following the required business rules and documentation. . Strong knowledge and experience with the sharing & security process. Minimized the number of profiles used by communicating the business people and discussing the level of access needed for the respective users and merged the profiles. . Worked on multiple Process builders to make multiple automation steps for adding users automatically to the training and All SFDC users public groups, updating records. . Created reports which are useful for the business people to overcome the limitations of lightning such as field display limit on the related list. Received appreciations from users for saving time. . Worked on Security & Sharing setting like OWD, Role Hierarchy & Sharing Rules for providing access to different levels of users. . Created permission sets for different use cases like providing Pardot permissions to certain users, View All data permissions based on the requirements. . Developed guides and also created videos to explain the different installation processes of lightning for outlook, Salesforce for mobile installation, related list quick links, any new business processes added for users to understand better. . Involved in customizing the Salesforce.com application to match the functional needs of the organization. . Involved in data mapping activities to import data provided by the internal data warehouse into salesforce. . Extensively worked with Data Loader and Bulk API to import or export the data from Salesforce.com objects in very large volume. . Built SQL scripts to retrieve data from SQL SERVER databases. . Built complex reports using SQL Scripts. . Provided training to Level 1 Support to use the CRM application and to use Client Services Ticketing System. . Involved in Data Mapping and Data Migration from legacy systems to SalesForce.com objects and fields. . Customized Page layouts for Opportunity, Contacts and Accounts for different profiles. . Used Change sets in Deployment. . Extensively worked on creating campaigns, mass uploading campaign members and updating them. . Extensively worked with Pardot tool, to send mass emails to our customers regarding any price increases or upcoming campaigns information. Worked on setting up users, syncing leads/contacts from Salesforce to Pardot, creating email lists, developing some emails drafts and sending them. Also worked on HTML code to add the new features into the Pardot email templates. . Configured Products, Catalog Hierarchies, Bundles , Bundles within Bundles ,Price Lists across all products . . Responsible for handling the Salesforce production support for users around the globe. Cabot managed all of its customers, opportunities, campaigns, some major custom objects data in Salesforce. . Worked on the different Salesforce functionalities in different use cases like Validation Rules, Assignment Rules, Workflows, Approval Processes. . Always a team player and a go to person to many users whenever there are any issues.Cabot Corporation, Alpharetta, GA Feb 2017to Jan2020Salesforce.com AdministratorCabot Corporation is a leading global specialty chemicals and performancematerials company headquartered in Boston, Massachusetts, USA. This companyis serving key industries including transportation, infrastructure,environment and consumer. The company operates in over 20 countries with 36manufacturing plants, eight research and development facilities and 28sales offices. It manufactures different products like Activated Carbon,Carbon Blacks, Fumed Metal Oxides, Inkjet Colorants and providing itsservices globally. Responsibilities: . Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals. . Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings. . Responsible for enabling network-based security and organization-wide list of trusted IP address. . Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports. . Created the workflows for automated lead routing, lead escalation and email alerts. . Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions. . Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization. . Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC). . Involved in the maintenance of the previous versions of the product by addressing bugs and client issues. . Responsibilities include defining integration architecture, documenting technical requirements, and identifying success criteria. . Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups. . Involved in integrating web service with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa. . Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization. . Responsible for creating Sharing rules among all the users in Different Roles and Subordinates. . Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue. . Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages. . Working with Operations Manager and users to determine business requirements, provide administrative support and design /implement solutions in Salesforce.com CRM.American Express Technology, Phoenix, AZ June 2014-Mar 2015Salesforce Sr. Quality AnalystResponsibilities:
. Review requirement documents and implemented the details to write Test Plan, Test scenario, and Test case. . Tested Salesforce Sales application which involves Merchant and offer details. . Tested the marketing delivery in Salesforce by creating offers for several Merchants . Manage requirements and maintained test repository using Quality center. . Running single script multiple times using different user using Advance Data driven. . Performed the maintenance of function and scripts files in QTP for every build and release. . Involved in automation of Data base testing using QTP and Stored Procedures . Developed Test Scripts using QTP to perform smoke, functional and regression testing. . Created Checkpoints/Synchronization points in application to deal with problems in QTP. . Used object identification to map and created shared object repository to share all the objects of application globally. . Performed SQL querying and modifying relational databases for testing data in databases. . Defects were tracked, reviewed, analyzed and compared using Quality Center. . Helped new team members to understand the Business requirement and system flow of an application . Actively involved in daily "Scrum meeting" and provide status reportEnvironment: Windows XP Professional and Windows 2003 Servers, Oracle10G/9i/8i, MSMQ, Java J2EE, QTP, Rally, NET, ASP.NET, ADO.NET, XML,Selenium, HP QC.Blue Care Network, Southfield, MIMarch 2013- May 2014Sr. Quality AnalystDescription:BCN, Inc. network is a set of connecture applications in which the BCNproducts are tested and rates are calculated based on the cost shares andcomparative testing between the rates in the online application and facetssystem.Responsibilities:
nvolved in review of Functional Requirements with functionalManager and Technical Specialist.Performed Sanity Testing, Smoke Testing, and Security Testing forInternet and Intranet Based web application which was developed in.Net environments.Participate in the test environment setup and in ensuring thatfacilities and test tools are in place to successfully perform therequired testing effortsInvolved in preparing Test Plans and Test Cases based on FunctionalRequirements using Quality Center.Performed the Automated testing by using Quick Test pro(QTP)Used the check points to enhance the scripts of the testing in QTPCreated Requirement Traceability Matrix (RTM) to trackrequirements.Performed the security testing of an application to check theunauthorized access.Use Quality Center for version control, tracking defect, assign workactivities, enhancement request and assess the real status ofproject throughout the life cycle.Created and maintained traceability matrices and performing impactanalysis for changing requirementsEnvironment: QC, QTP, Windows XP, SQL Server 2000/2005, XML, HTML,JavaScript, UNIX, Linux, VB Script, Microsoft Office Products. |
