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Candidate's Name
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Salesforce AdministratorProfessional Summary: Over 6 years of IT experience in various stages of Software Development Life Cycle (SDLC) which includes work experience on SFDC Administrator. Experience in building Custom Applications that includes Administration, Configuration, Implementation and Support experience with Salesforce.com platform. Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration. Experience in SFDC Administrative tasks like creating Users, Roles, Profiles, Layouts, Email Services, Workflows, Validation rules, Reports, Dashboards. Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team. Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management. Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements. Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements. Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process. Audit, monitor and maintain the integrity of reporting data within Salesforce. Develop test protocols or plan for testing revised application and review test results. Coordinated and transferred knowledge to the offshore team. Experience in creating detailed process documentation and deployment process on issues for Future Follow ups. Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.Technical Skills:Salesforce TechnologiesApex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visualforce (Page, Component & Controllers), Lightning Web Components, AuraOther ToolsMicrosoft Outlook, MS Power Point, MS Excel, MS ProjectProgramming LanguagesApex, JavaSalesforce CloudSales, ServiceDeployment
Change Sets, Visual Studio CodeWeb ServicesSOAP, WSDL, XML, RESTIDEsForce.com IDE, Visual StudioMethodologiesAgile, ScrumCRM Tools
Salesforce.com, Sales Cloud, Service Cloud, Chatter, Communities, Service Console.
Professional Experience:
Client: LibertyBank,Middletown,CT
Apr 2020 Till DateRole: Sr. Salesforce AdministratorResponsibilities: Administered and supported CRM application for 500 users in marketing, customer service and sales. Developed Apex Triggers, Apex Classes and Test Methods and maintained roles, profiles and user accounts Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts. Designed workflow rules and specify related tasks, time triggered tasks, email alerts, filed updates to enable business logic.
Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
Described organization hierarchy and built profiles, roles accordingly in Salesforce; managed on visibility and security settings around them as required by the business.
Implicated in mapping the fields amidst the current reporting system and Salesforce using data loader.
Achieved import and export operations to load customer data and other master data adopting data loader.
Interpret business requirements into SFDC system functionality. Identify, evaluate, test and deploy solutions that are cost-effective and meet business requirements.
Generated sync of contacts, email alerts, events and tasks amidst Salesforce to Outlook and Outlook to Salesforce strongly.
Worked closely with the legal team in implementing an end to end solution Streamlined the approval process across Legal & finance team. Deployed the complete application in incremental change sets. Documented & conducted multiple training sessions across various team. Responsible for Salesforce.com inquires regarding issue resolution from all parts of the Sales and Product Marketing organization. Achieved comprehensive analysis of business practices and guided on ways to boost up the processes.
Skilled on Case Management, captured cases from the company's website and customer emails.
Managed Auto response rules if customers approached beyond the business hours.
Toiled on Record Types, Validation Rules, Triggers and Page Layouts.
Organized Email Templates and Mail Merge Templates and was committed in doing the mail merge for various standard and custom objects.
Deliver continuing support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination.
Client:Arbella Insurance, Quincy, MA
Sep 2018 Mar 2020Role: Salesforce AdministratorResponsibilities: As a SFDC Administrator, interacted with various business areas to gather requirements and develop data model to suit complex business needs.
Generate sales reports and maintain dashboards, configuring user profiles and security settings based on specific client needs.
Offer guidance and solutions for software customizations, while performing standard health check reporting within the Salesforce platform.
Create page layout customizations, workflow rule creations, email notifications, and overall direction of 3rd party tool selection and implementation. Customized standard sales force objects like products, price books, case management and solutions.
Created custom Objects and Fields- Leads, Marketing, Campaign, Dashboard, Sales, Accounts etc.
Created use case scenarios, custom work flow and business logic.
Configured security and organizational hierarchy for sales for Salesforce implementation.
Evaluated Salesforce.com support module for call-center and help desk application.
Established deployment strategy for implementing Salesforce.com changes. Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs.
Created workflow rules and defined related tasks, time triggered tasks, email alerts.
Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations
Created profiles and implemented Object and field level security to hide critical information on the profile users.
Managed Auto response rules if customers approached beyond the business hours. Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities. Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems. Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files. Generated several Reports and Report folders to support managers to better utilize Salesforce as a sales tool and organized various Reports for different user profiles based on the needs of the organization. Developed Salesforce.com sites and customer portal for various organizational units and partners. Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.Client: Digitech Insights, Hyderabad, IndiaNov 2016 - May 2018Role: Salesforce AdministratorResponsibilities: Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users. Interacted with business users for gathering requirements, analysis, design and development. Customized various Salesforce.com Standard Objects Leads, Account, Contact, Opportunity, Activities and custom objects. Customized application business logic using declarative programming like Formula fields, Validation rules, Workflow rules, Approval process, Record Types, Picklist, Dependent Pick lists, List views. Established objects relationships between various objects using Master-Detail, Lookup, self and Junction objects. Performed configuration like creating Users, Profiles, Roles, Field-level security and sharing rules. Created email templates and customized inbound emails using email-to-case. Used Data Loader tool for migration and used Dupeblocker for cleaning of data into Salesforce. Developed complex Reports, Dashboards against Opportunity, History objects and other custom objects. Implemented Communities in Salesforce for the customersEducational Qualifications:Bachelor sDegree(CSE) Sep2009 - May2013 |
