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Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEWestmoreland, TN 37186phone PHONE NUMBER AVAILABLEemail EMAIL AVAILABLEaddressP R O F E S S I O N A L S U MMARYExperienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an ecient and organized workplace.Dedicated professional with proven performance inmanagement, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.E D U C ATIONJanuary 1990Ged in Animal SciencesMcgavock High School, Nashville, TNCompleted coursework towards NoFugazzi Medical College, Nashville, TNMay 1985French horn teacher in Music in PerformanceBlair School of music, Nashville, TennesseeExtracurricular ActivitiesNashville symphony orchestra
E X P E R I E N C EAugust 2022 - February 2023Cashier/customer ServiceGreen Beans CoeeMaintained customer satisfaction with quick andprofessional handling of product returns.Developed and managed relationships with customers toincrease customer loyalty.Identied and resolveddiscrepancies and errors in customer accounts.Setup new sales displays each week with freshmerchandise.Enabled customers to feel welcomed,important, and appreciated by answering questionsabout products sold throughout store.Utilizedvarious software applications to process customerorders.Arranged and replenished service deskdisplays and merchandise racks to maintainappearance of store.Answered product questionsusing knowledge of sales and storepromotions.Reconciled cash drawer at start andend of each shift, accounting for errors, andresolving discrepancies.Encouraged customers tomake additional purchases by highlighting currentdeals and keeping lane well-stocked.Worked withoor team and managers to meet wide range ofcustomer needs.Processed refunds and exchangesin accordance with company policy.Checkedpersonal identications during alcohol and tobacco sales.Maintained current knowledge of storepromotions and highlighted sales to customers.Metcustomer service goals and exceeded customerexpectations.Responded promptly to requests forassistance, spills and customer inquiries.Redeemed coupons to discount purchases.Monitored self-checkout systems and provided help in resolvingcomplex problems.Maintained awareness ofsurroundings and secured cash to minimize losspotential.Learned duties for various positions and provided backup at key times.Maintained accuraterecords of customer transactions for reportingpurposes.Kept cash wrap stocked, products facedand shelving free of misplaced items ortrash.Helped customers navigate applications andin-store technology to deliver best-in-classexperiences.Handled cash with high accuracy andtook care to check bills for fraud.Lifted up to 35 pounds at once .I N E Z M K I N L AWMarch 2000 - August 2022SecretaryM&m Automotive ServicesComposed inter-oce correspondence andprovided product and service information tocustomers.Oered technical support andtroubleshot issues to enhance oceproductivity.Volunteered to help with specialprojects of varying degrees of complexity.Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.Answered multi-linephone system and enthusiastically greetedcallers.Created and updated records and les tomaintain document compliance.Handled dailyscheduling tasks and provided administrativesupport for entire department.Surpassed teamgoals by partnering with colleagues to implementbest practices and protocols.Managed phone andemail correspondence and handled incoming andoutgoing mail and faxes.Identied andrecommended changes to existing processes toimprove accuracy, eciency, and qualityservice.Updated spreadsheets and databases totrack, analyze, and report on performance andsales data.Created and maintained detailedadministrative processes and procedures to driveeciency and accuracy.Maintained electronic lingsystems and categorized documents.Managedpaper and electronic ling systems by routingvarious documents, taking messages and managingincoming and outgoing mail.Facilitated timelydelivery of special projects to meet organizational and departmental objectives.Managed lingsystem, entered data and completed other clericaltasks.Organized logistics and materials for eachmeeting and took detailed notes for laterdissemination to key stakeholders.Liaised betweenclients and vendors and maintained eective linesof communication.Scheduled appointments andconducted follow-up calls to clients.Establishedadministrative work procedures to track sta's daily tasks.Screened visitors and issued badges tomaintain safety and security.Assisted coworkersand sta members with special tasks on dailybasis.Supported company leaders by managingbudgets, scheduling appointments and organizingitinerary.Built and maintained excellent customerrelationships through timely response to inquiries and going above and beyond to accommodateunusual requests.Responded to emails and othercorrespondence to facilitate communication andenhance business processes.Maintained ocesupplies inventory by checking stock and orderingMay 2017 - July 2022Delivery DriverDoorDashFebruary 1997 - December 1999All Wound upWaldon Booksnew supplies.Continually sought methods forimproving daily operations, communications withclients, recordkeeping and data entry for increased eciency.Entered data into system and updatedCandidate's Name s with information to keep records current.Maintained upbeat, positive attitude in busy,customer-focused environment.Veried accuracy ofall deliveries against order forms.Documentedmileage, deliveries, pickups, customer issues anddamages.Completed on-time deliveries by choosingbest and most ecient routes.Delivered packagesto customer doorsteps and businessoces.Fostered positive working relationships with regular customers.Communicated with dispatchersto stay informed of changes to routes and delivery schedules.Completed rush deliveries on tighttimetables to satisfy customer needs.Tracked trends and suggested enhancements toboth challenge and rene company's productoerings.Managed store employees successfully infast-paced environment through proactivecommunication and positive feedback.Monitoreddaily cash discrepancies, inventory shrinkage anddrive-o.Raised property accuracy andaccountability by creating new automated trackingmethod.Mitigated business risks by working closely with sta members and assessingperformance.Assisted with hiring, training andmentoring new sta members.Trained newemployees on proper protocols and customerservice standards.Maximized sales and minimizedshrinkage through excellent customer service andadherence to standard practices.Implementedinnovative programs to increase employee loyaltyand reduce turnover.Cultivated and strengthenedlasting client relationships using strong issueresolution and dynamic communicationskills.Assisted in recruiting, hiring and training of team members.Implemented business strategies,increasing revenue and eectively targeting newmarkets.Recruited, hired, and trained initialpersonnel, working to establish key internalfunctions and outline scope of positions for neworganization.Launched sta engagement, genderdiversity and cultural programs in addition torobust reporting tool that increased operationalquality.Promoted team collaboration, performance,and eciency by fostering healthy environmentsfocused on mutual success.Tracked employeeattendance and punctuality, addressing repeatproblems quickly to prevent long-termhabits.Supervised guests at front counter,answering questions regarding products.Reducedoperational risks while organizing data to forecast performance trends.Set eective store schedulesbased on forecasted customer levels, individualemployee knowledge, and servicerequirements.Upheld and communicated storeprograms and standards to employees for optimalquality, freshness, safety andcleanliness.Maintained proper product levels andinventory controls for merchandise and organizedbackroom to facilitate eective ordering and stock rotation.Scheduled employees for shifts, taking into account customer trac and employeestrengths.Reported issues to higher managementwith great detail.Managed inventory control, cashcontrol, and store opening and closingprocedures.Rotated merchandise and displays tofeature new products and promotions.Approvedregular payroll submissions foremployees.Reconciled daily sales transactions tobalance and log day-to-day revenue.Observed eachemployee's individual strengths and initiatedmentoring program to improve areas ofweakness.Managed purchasing, sales, marketingand customer account operationseciently.Updated and resolved incidents andmanaged accessorial charges objectively whilemaximizing prot.Handled problematic customersand clients to assist lower-level employees andmaintain excellent customer service.Identied andqualied customer needs and negotiated andclosed protable projects with high successrate.Supervised creation of exciting merchandisedisplays to catch attention of storecustomers.Trained and guided team members tomaintain high productivity and performancemetrics.Completed point of sale opening andclosing procedures.Interacted well with customersto build connections and nurture relationships.S K I L L S Customer Relationship Management Patient Proles Basic Math Functions Resolving Discrepancies Professional Telephone Etiquette Operating Telephones Credit and Debt Card Processing Corrective Actions POS Inventory System Operation Advising and Coaching Bookkeeping Software Microsoft Oce Transaction Balance Sheets Customer Service and Assistance Billing and Payment Processing Information Updates Corporate Policies Work Task Prioritization Shipment Procedures Financial Shortage Analysis Account Invoicing Conict Resolution Techniques Telephone Reception Customer Complaint ResolutionC E R T I F I C ATIONS ServSafe ABC license |
