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Click here or scroll down to respond to this candidate?Candidate's Name
Brooklyn, NY ? EMAIL AVAILABLEPHONE NUMBER AVAILABLEDEDICATED ASSISTANT SENIOR TELLEROperations Supervisor ? Member Services Team LeadStrategic Problem-Solving ? Relationship Building ? Compliance Expertise ? Team LeadershipExceptional Customer Service ? Articulating Product Benefits ? Efficient Transaction ProcessingFraud PreventionWORK EXPERIENCEREHIRED; 350 jay street brooklyn ny 11201 03-29-202XXX-XX-XXXXHEAD TELLER (TELLER)? Excelled in pinpointing customer needs, articulating product benefits, and meticulously devising solutions that offered substantial value for the customer.? Strived for rapid complaint resolution; praised by supervisor for ability to resolve issues on first contact, preventing escalation of problems.? Built strong and sustained enduring customer relationships to boost sales and generate repeat business within a service-oriented company.? Delivered top-notch customer service, nurtured loyal relationships, and resolved issues to boost sales.? Maintained cash vaults, boxes, TCD's & TCR's machines for secure financial operations.? Efficiently processed member transactions including payments, deposits & withdrawals.? Balanced ATM processing tasks daily, ensuring absolute accuracy in every transaction.? Guided customers with product and service recommendations tailored to their needs.? Mentored new Tellers and Member Services Reps to boost team performance levels.Apple 2019 - 2021Senior Teller? Delivered top-notch customer service swiftly and politely, boosting client satisfaction.? Informed clients on Apple Bank's various products to improve their banking experience.? Assisted lead teller in enhancing daily operations for peak efficiency on teller line.? Managed financial transactions: deposits, withdrawals, loan payments, CTR's & SAR'S.? Mentored new tellers, guiding customer interactions to promote professional growth.? Performed periodic non-teller duties, showcasing exceptional organizational skills.? Maintained cash drawer and vault with precision for accurate accounting.? Adhered to bank's conduct code, ensuring ethical practices consistently.PAY O MATIC 2009 - 2019Manager? Introduced eco-friendly product lines and extensive financial aid options for customers, substantially increasing sales and customer satisfaction.? Modeled exemplary work ethic to staff, demonstrating excellent customer service practices and adherence to store policies, procedures, and laws.? Trained associates, both new and seasoned, consistently improving their skills and productivity.? Conducted thorough staff performance evaluations to foster continuous store improvement.? Managed Vault Maintenance efficiently, guaranteeing seamless store cash flow.EDUCATIONTECHNOLOGIES, CERTIFICATIONS, AFFILIATIONSTechnologies: Microsoft Teams, TCD systems, TCR systems, ATM software, Cash counting machines, Bank vault systems, Symitar EpisysCertifications: MAY 2021 DIPLOMA, JAMES MADISON HIGH SCHOOL * Business Management * GPA: 3.8/4.0 * * December 1998 * COMPUTER OFFICE SPECIALIST, DRAKE BUSINESS SCHOOL * * Graduated with honors. * Graduated with knowledge on office Computer Science & Basic Law, as well as research techniques. * Loan Closing Specialist* Provides excellent customer serviceAffiliations: Member, Assists with training of newly hired Tellers and Member Services Representatives |
