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EMAIL AVAILABLEPHONE NUMBER AVAILABLESUMMARYSeeking a mission-focused organization that will utilize my experience managing customer experiences, marketing tactics, planning, analysis, and resource management to achieve success.EXPERIENCECitizens to Elect Tom Didier Fort Wayne, INFeb. 2023 -Nov. 2023 Campaign ManagerAs a lead consultant and later full-time campaign manager for mayoral candidate Tom Didier, I managed marketing, compliance and overall direction of political campaign that came within 1,700 votes of defeating a four-term incumbent. In addition to hiring our employees and consultants, I was responsible for managing all members of the team and producing most of our social media content.U.S. House of Representatives Fort Wayne, INJan. 2017 -Feb 2023 Director of Constituent Experience, Office of Congressman Jim BanksI led Congressman Jim Banks three-member customer experience team and was responsible for processing and assigning all inbound constituent communications for action. During my tenure leading the team we returned millions of dollars to constituents, maintained a full-time operation during the COVID-19 pandemic, and successfully resolved 6,000 constituent inquiries. Congressman Banks' constituent service efforts were recognized twice by the Congressional Management Foundation and our team organized biennial staff development conferences.Cirrus ABS - MarketSnare Fort Wayne, INNov. 2010 -Dec. 2016 Director of Vertical ProgramsLeveraged a consignment sales opportunity into managing the sales department. As the company transitioned from selling online marketing services to distributing online marketing software, I was put in charge managing development of our primary product and our key accounts using that product. As part of my responsibilities, I was charged with researching and developing marketing strategies for clients to effectively utilize our software.U.S. House of Representatives Fort Wayne, INDec. 2006 -Nov. 2010 District Director, Office of Congressman Mark SouderAfter serving various policy positions in Washington, D.C., I moved to Indiana and took on various administrative and outreach roles culminating with leading all of Congressman Mark Souders Indiana operations. As District Director I led a team of eight people serving in four offices across northeast Indiana to lead Congressman Souder's outreach and service departments. I was responsible for managing the team and our budget for Indiana operations.EDUCATIONJanuary 2023 Bachelor of Arts in Political ScienceThe George Washington University Washington, DCSKILLSManagement experience: Personnel, Project, MarketingDigital Marketing, Strategy Development, Customer Experience, Critical Thinking, Problem Solving, LeadershipPROFESSIONAL REFERENCESTom Didier, PHONE NUMBER AVAILABLE, EMAIL AVAILABLE, Candidate, Citizens to Elect Tom DidierKevin Mullett, PHONE NUMBER AVAILABLE, EMAIL AVAILABLE, Director of Visibility & Social Media, MarketSnare