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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEStreet Address Garden Trail #45West Blocton, AL Street Address
ObjectiveLooking to find the right fight in an organization where I can build a career and live closer to family.Credit Card Transaction Processor, Regions Bank, Birmingham, ALUse problem solving skills to research and correct credit card accounts due to missing, misapplied payments and credit balance refunds as well as payment posting without account numbers.Communicate with team members and other associates about customers accounts and procedures.Apply knowledge of bank organization to route mailUtilize data entry skills to update customers mailing addressesApril 2015 - PresentContact Center Support Specialist, Regions Bank, Birmingham, ALResearched and wrote customer requested letters regarding their accounts.Processed and scanned Signature Cards for new accounts.Assisted customers by phone with new account documentation issues.Processed requests for copies of statements and cleared checks.Aug 2013 - April 2015Wholesale Lockbox Detailer, Regions Bank, Birmingham, ALProcessed customer payment information per client instructions. (averaged 95,000 fields per month versus co-workers having 70,000)Extracted mail payments based on client instructions.Keyed checks into system for deposit.Maintained a 1% error rate on all data entryJune 2011 - July 2013Business License Officer, Revenue Discovery Services, Birmingham, ALPosted and printed applications for business licenses for area towns and counties.Assisted taxpayers with business license and sales tax issues.Sorted mail by department and then sorted the various payment formsby type.Reviewed collections invoices for accuracy before mailing.Posted deposits to clients accountsJan 2009 - May 2011Data Entry Clerk, R.S. Clark & Associates, Dallas, TXResponsible for entry of all debtor information for collections. Withinfirst week of working, completed two weeks of backlogged files.Requested missing debtor information from clients.Worked as back up to mailroom clerk as neededJune 2007 Nov 2007Customer Service Representative, Windward Petroleum, Mobile, ALWorked alongside Sales Managers to ensure proper delivery and billing of productsAssisted in quarterly and annual warehouse inventoryMaintained and purchased office suppliesSubmitted invoices and purchase orders to corporate office for paymentVerified purchase orders from customers for accuracy of product and pricingJuly 2006 June 2007Administrative Assistant, University of LA Monroe, Monroe, LASupervised student workersMaintained student filesAnswered phone, routed calls, made appointments for department headsGenerated letters and forms, transcribed tests for nursing classes.Nov 2004 July 2005Billing Clerk, Northeast LA Power Cooperative, Winnsboro, LAProvided customer service through taking meter readings and answering account information over the phone.Generated service orders for linemenProcessed mail payments and bank depositsAided Benefits Administrator with processing insurance claimsNov 1999 April 2004Skills & Abilities50+ wpm10,000+ keystrokes per hour (10-key)Over 1 million fields keyed in a year with Revenue Services, as well as, my email used as template for all customer electronic communications.In Lockbox, averaged 90,000+ fields keyed per month when counterparts averaged 70,000EducationUniversity of Louisiana Monroe, Monroe, LABachelors Degree of General Studies, with focus on Sociology, History, and English Literature1993 - 1998LeadershipCurrently participating in Regions Banks ELITE (Equipping Leaders through Instruction, Teambuilding, and Empowerment) program, which focuses on how the organization works together by learning about other departments and developing mentorships.ReferencesJill StephensOffice ManagerRS Clark and AssociatesDallas, TX 75238PHONE NUMBER AVAILABLE ext. 111Myra TaylorBenefits AdministratorSherry SwinneyRisk AnalystRegions Lakeshore Corp. OfficeBirmingham, AL 35244PHONE NUMBER AVAILABLEAmanda HemingwayCash Transaction Report SpecialistNortheast LA Power Coop.Regions BankWinnsboro, LA 71295Birmingham, LA 35210PHONE NUMBER AVAILABLEPHONE NUMBER AVAILABLE/pre> |
